Wester Ross Castle Hotels

"Great location. Paid parking is close. Most of the old building looks refreshed, but some hall carpeting looks tattered. Rooms and bathrooms were spacious. Breakfast buffet was hearty, but the coffee offered was so bad we bought instant in town and made our own at breakfast. Staff are very nice. There is a bar on-site, but we didn't use it."

"Very helpful and friendly staff. They were able to fix a sandwich for us on our late arrival. Very good breakfast and the evening meal we had was excellent. Clean and quiet room. We didn't use the parking as we arrived by train. Hotel is about a 5 minute walk from the station."

"Great location.Great staff"

"Excellent location. Very good breakfast options for the basic continental. Generous room servicing. Would definitely book again."

"-"

"The hosts were great, very friendly and gave great recommendations on local travel opportunities. The room was very comfortable; both the beds and showers among our favorites at locations we stayed in Scotland. Breakfast was delicious as well. Would stay here again and highly recommend it."

"Great location. It’s a guest house and sets the expectations correctly. No one on site for assistance as indicated. Very clean."

"Stains on bedding, curtains, rugs, grout. We must say: Staff member Alan was EXTREMELY GOOD. He helped us in many ways. Thank you Alan. Other staff was not very helpful. Just the bare minimum effort. We were in a very bad room ( very bad!) our first and only after complained were we assured that we would get a better room that matched what thought we purchased. The better room had a non-working TV and poor shower pressure. The shower soap and shampoo was almost empty and the pump on the container was broken. We were too tired to keep asking for our expectations to be met. Maybe we just should have paid more for a good room? Breakfast was not included in either of our TWO separate stays. We really gave the hotel the benefit of the doubt. We hoped for a view, or a fan etc. we did finally ask for a fan and the front desk got it for us. During our first stay of 6 nights, housekeeping forgot to clean it. We complained about this and got a free beverage which was a nice gesture. The location is nice. Staff could be reached by phone with questions which we liked."

"A lovely hotel in a perfect setting by the river. My only quibble is that one morning at breakfast two staff members had a disparaging conversation about a colleague within earshot of guests. Bar prices were a bit on the high side but other than that The Palace was terrific."