Wysox Vacations from $734

My wife and daughter stayed here, while my son and I stayed at Cooperstown All Star Village. The first night their room had a damp and musty smell, which they tried to power through. The second evening the toilet overflowed. When my wife called the front desk, they became irritated that she would not wade through the toilet water to turn off the supply line. The staff (one person) moved my wife to a new room. My wife inspected this "new" room to find it had mold in the shower, a lamp that was partially melted, and when they pulled back the sheets there was hair and blood stains!! Their 3rd room was "good enough", however they purchased their own sheets and pillows because they did not trust anything in that hotel anymore. Our experience with this hotel was an absolute nightmare. My wife considered sleeping in the car instead of entering this building for one more evening.

Dear Customer Care Team, I am writing to share feedback regarding our recent stay at your Super 8 Sidney location and to request assistance with an upcoming reservation. While we have always had wonderful, clean experiences at your Oneonta location, our stay at this specific property was disappointing. Throughout our entire visit, the hotel smelled strongly of smoke and marijuana, which was particularly concerning as I was traveling with my children. Additionally, the breakfast amenities were lacking. The options were limited to only granola bars and coffee. On most mornings, we had to actively ask the front desk staff to brew the coffee. While the staff members were polite when assisted us, they were frequently unavailable at the desk. We regularly had to go outside to find them because they were out front smoking. By comparison, the Oneonta location offers a great variety of breakfast items and maintains an exceptionally clean environment. We currently have a future reservation to stay at this same location again starting August 10. Given our recent experience, we would like to know if you can accommodate us by transferring this upcoming reservation to the Oneonta location instead. I look forward to hearing from you soon regarding this transition. Sincerely, Kyle Charron