My girlfriend and I stayed at the Fairmont Austin in June 2021 and I enjoyed it so much that I decided to consider it for our Chicago trip at the end of the year. I was not disappointed at all. When we booked at the Austin Fairmont, we were not aware of the Gold experience. Even without it, we had an amazing time, but it was the extra touches offered by Gold in Chicago which are prompting me to write this review. Gold gives you exclusive access to a lounge on the 15th floor that provides complimentary basic beverage service (soda, coffee, tea) throughout the day, as well as breakfast, snacks, canapés, and light dessert. We made use of the lounge daily as our room was on the same floor, and enjoyed being able to swing by to pick up a Perrier or a cup of coffee/ tea as we went about our day. The staff in the lounge was absolutely amazing and superbly helpful- whether it be for recommendations, top-ups of beverages, and even a complimentary bottle of Prosecco to ring in our New Year celebration (thank you, Chuy). These touches and more are similar to those I've experienced at the Ritz-Carlton in South Beach, Miami. The lounge also featured an honor bar, where ingredients were featured for you to make your own cocktail or pour a glass of wine. Any alcohol used would then be documented on a countertop bad and then charged to your room. I highly recommend staying at the Fairmont Chicago!

Nice hotel good customer service

The concierge service was really helpful