“This property is located right in the middle of Playa. Staff was very attentive and friendly. Food was better than I was expecting. I would definitely stay at this resort again. ”
“The air conditioner in the room was very noisy and dripping water.
The room smelled of latex paint and we had to change rooms and hotels the next day.”
“El hotel es muy bueno, excelente servicio, la alberca muy buena al igual que el gimnasio y el desayuno delicioso. La ubicación también es ideal, cerca del centro y de las zonas más modernas. En Mérida, volvería a ser mi opción ”
“Wow! This was my second stay here, and it was absolutely incredible. The service was phenomenal, and the staff blew me away with their impressiveness. I can't wait to come back in October for another unforgettable experience! . Guau! Esta fue mi segunda estancia aquí y fue absolutamente increíble. El servicio fue fenomenal y el personal me dejó atónito con su impresionante amabilidad. ¡Estoy deseando volver en octubre para vivir otra experiencia……
"This is the worst 5-star all-inclusive experience our family had during christmas. We did not have hot shower for three nights and the room has been freezing cold. We informed the hotel the first night and they kept sending maintenance people without fixing it. And whats worse, they did not really care about our problems. Everytime I called them, I need to explain the situation again. And what I got is 'we will send someone to fix' ' the hotel is fully booked so not possible to change the room' or 'this is the general problem'. The daily activities and restaurants are good but I think the room itself is the basic of which the problem and technicians visits, really bother our holiday mood."
