Hotel Riu Palace Riviera Maya - All Inclusive

Property class: 4

Choose dates to view prices

Reviews

9.2 out of 10
Wonderful

Beachfront Playacar days, easygoing nights

Set right on Playacar’s white-sand beach, this all-inclusive stay keeps the Caribbean close with private beach access and umbrellas. The lobby mixes sleek modern style with Old World touches like stained glass and chandeliers. Days flow from the landscaped gardens to a multi-pool complex that includes a swim-up bar and a kids’ pool with slides.

  • Steps from the fairways

    The 18-hole Hard Rock Campo de Golf is about a 5-minute walk away.

  • Big fun for kids

    RiuLand delivers supervised daily activities, split for ages 4 to 7 and 8 to 12.

  • Dining for every mood

    Expect buffets with live cooking plus Japanese, Italian, and Mexican options.

Amenities

  • Renova Spa massages and beauty treatments
  • Steam bath, whirlpool bath, and gym
  • Daily RiuFit group workouts in a dedicated area
  • Floodlit tennis courts plus beach volleyball
  • Regularly restocked minibar and in-room dispenser
  • 24-hour room service for meals and snacks
These property details are summarized by AI

Room options

Available filters for rooms
Showing 56 of 56 rooms

View all photos for Suite Junior

Room

Suite Junior

10.0 out of 10
Exceptional
(2 reviews)
  • 376 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Room

Suite Junior

  • 376 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Room

Suite

  • 710 sq ft
  • Sleeps 3
  • 1 Twin Sofa Bed and 1 King Bed

View all photos for Junior Suite (M)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a balcony with curtains.

Junior Suite (M)

9.6 out of 10
Exceptional
(19 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a balcony with curtains.

Junior Suite (L)

9.6 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior, L)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite (Superior, L)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a balcony with curtains.

Junior Suite (E)

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite, Courtyard View (E)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (M)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite, Garden View (M)

10.0 out of 10
Exceptional
(5 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a balcony with curtains.

Junior Suite (B2C-US)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior B2C-US)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite (Superior B2C-US)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-CA)

A modern hotel room with a bed, a TV, a desk, and a balcony with a view.

Suite (B2C-CA)

  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a balcony with curtains.

Junior Suite (B2C-CA)

  • 337 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior | B2C-CA)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite (Superior | B2C-CA)

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite, Ocean View (B2C-CA)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (C)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a balcony with curtains.

Junior Suite, Ocean View (C)

10.0 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (C)

A modern hotel room with a bed, a TV, a desk, and a balcony with a view.

Suite (C)

  • 721 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Superior | C)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite (Superior | C)

9.6 out of 10
Exceptional
(14 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (C)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a balcony with curtains.

Junior Suite (C)

8.8 out of 10
Excellent
(40 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (U)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a balcony with curtains.

Junior Suite, 2 Bedrooms (U)

8.6 out of 10
Excellent
(4 reviews)
  • 377 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (Superior | U)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite, 2 Bedrooms (Superior | U)

9.2 out of 10
Wonderful
(7 reviews)
  • 377 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (C)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a balcony with curtains.

Junior Suite, Connecting Rooms (C)

8.0 out of 10
Very good
(1 review)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (Superior | C)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite, Connecting Rooms (Superior | C)

  • 377 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a balcony with curtains.

Junior Suite, Connecting Rooms (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (Superior | B2C-CA)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite, Connecting Rooms (Superior | B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, 2 Bedrooms (Superior | B2C-US)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite, 2 Bedrooms (Superior | B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a balcony with curtains.

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (L)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a balcony with curtains.

Junior Suite, Connecting Rooms (L)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite (Superior - Elite Club,+18yrs, C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, +18yrs, C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (Elite Club, +18yrs, C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior - Elite Club, +18yrs, U)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, +18yrs, U)

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Elite Club, +18yrs, U)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Elite Club, B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior - Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, +18yrs, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior - Elite Club, B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms (M)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (Superior | M)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | E)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (E)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite (Superior - Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior, Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (Elite Clubm, +18 yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior | L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (U)

A modern hotel room with a large bed, a separate bathroom with a bathtub, a desk with a chair, a TV, and a balcony with curtains.

Junior Suite (U)

9.2 out of 10
Wonderful
(356 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior, U)

A modern hotel room with a large bed, a separate seating area, a flat-screen TV, and a ceiling fan.

Junior Suite (Superior, U)

8.8 out of 10
Excellent
(65 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

You may also like

Ad
An infinity pool with lounge chairs and umbrellas, overlooking the sea.

The Fives Downtown Hotel - Curio Collection by Hilton

Downtown Playa del Carmen
  • Pool
  • Spa
  • Pet friendly
  • Parking included
8.8 out of 10, Excellent, 837 reviews
$88 nightly
The price is $109
Oct 6 - Oct 7
Total with taxes and fees
The Fives Downtown Hotel - Curio Collection by Hilton
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Located in Playacar, a neighborhood in Playa del Carmen, Hotel Riu Palace Riviera Maya - All Inclusive is next to a golf course and near the beach. Playa del Carmen Maritime Terminal and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Traveling with kids? Consider Xcaret Eco Theme Park and Xaman Ha Aviary. Spend some time exploring the area's activities, including golfing. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710

What's nearby

  • A sandy beach with palm trees, beach chairs, and a lifeguard tower.
    Playacar Beach
    5 min walk - 0.3 miles
  • A coastal cityscape with a clear blue sea, a beach, and a mix of residential and commercial buildings.
    Quinta Avenida
    4 min drive - 1.1 miles
  • A beach with a thatched-roof structure, palm trees, and clear blue water.
    Playa del Carmen Main Beach
    8 min drive - 2.7 miles
  • Playacar Golf Club
    2 min walk - 0.1 miles
  • Mayan Ruins of Playacar
    5 min walk - 0.3 miles

Getting around

  • Cancun Intl. Airport (CUN)
    57 min drive

Restaurants

  • Viva Wyndham Maya
    11 min walk
  • Turquesa
    7 min walk
  • Hotel Riu Palace Riviera Maya
    1 min walk
  • Occidental Allegro
    3 min walk
  • pepe’s food tequila
    2 min drive

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

  • Property highlights
  • Near Playa del Carmen Maritime Terminal, Hotel Riu Palace Riviera Maya - All Inclusive provides a free breakfast buffet, an adjacent golf course, and a nightclub. Indulge in a massage, a body treatment, and a body wrap at Renova Spa, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. Enjoy the health club, as well as activities like sailing, windsurfing, and snorkeling. Stay connected with free in-room WiFi, and guests can find other amenities such as a swim-up bar and a poolside bar.
  • Additional perks include:
    • An outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar
    • Free self parking
    • A computer station, tour/ticket assistance, and a gift shop
    • ATM/banking services, a 24-hour front desk, and secured bicycle storage
    • Guest reviews say great things about the beach locale, pool, and helpful staff
  • Room features
  • All 460 rooms feature comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
  • More amenities include:
    • Heating and ceiling fans
    • Bathrooms with rainfall showers and designer toiletries
    • Flat-screen TVs with satellite channels
    • Balconies, separate sitting areas, and recycling

All inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks, and beverages included
    • 24-hour room service
    • In-room minibar (all beverages included)
    • In-room liquor dispensers
    • Meals and beverages at companion properties

Activities and facilities/equipment

  • All non-motorized water sports are included.

Water activities

    • Kayaking
    • Snorkeling
    • Windsurfing

Land activities

    • Fitness facilities
    • Volleyball

Lessons/classes/games

    • Aerobics
    • Water fitness

Entertainment

    • Onsite entertainment and activities
    • Access to onsite nightclubs
    • Onsite live performances

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Ecostars. For more information on what this certification requires and verifies, please visit their website.

Similar properties

A spacious lobby with large arched windows, a reception desk, and a chandelier.
Riu Palace Mexico - Adults Only - All Inclusive
Playacar
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
9.0 out of 10, Wonderful, 1,000 reviews
$249 nightly
The price is $297
Oct 31 - Nov 1
Total with taxes and fees
Riu Palace Mexico - Adults Only - All Inclusive
Compare similar properties

Property amenities

Restaurants on site

  • Agave
  • Don Rafael
  • Il Portico
  • Krystal
  • Yashima

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Property Registration Number 008-007-003666/2025

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Hotel Riu Palace Riviera Maya - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hotel Riu Palace Riviera Maya - All Inclusive?

As of Oct 1, 2026, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Riviera Maya - All Inclusive on Oct 4, 2026 start from $283, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Riu Palace Riviera Maya - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Riu Palace Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Riu Palace Riviera Maya - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Riu Palace Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

9.2

Wonderful

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1920 out of 2573 reviews
Rating 8 - Good. 384 out of 2573 reviews
Rating 6 - Okay. 149 out of 2573 reviews
Rating 4 - Poor. 55 out of 2573 reviews
Rating 2 - Terrible. 65 out of 2573 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean and the staff is very friendly
Stayed 6 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and friendly staff.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food, great staff and perfect location!
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and the service was great, people really friendly I recommend the hotel and wake up early to go see the sunrise
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU Palace is very nice, the property is pristine, the staff is very nice and helpful. The rooms are clean. The food is very good, and the location is in a very safe neighborhood. We will stay again for sure
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great you have alot of choices and the waiter Carlos was great we will be back. The room was clean thanks to magarita she kept it clean. The lunch buffet was really good. Everything was great
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Loved the staff and well maintained 👍
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and helpful.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance in the pool was amazing, I recommend the maracuya margaritas too flavor
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort experience. The variety of meals was excellent. They also provide live entertainment. The local tours were available and amazing.
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was great. The staff were very friendly and helpful! I’ve gone to several RIU hotels and by far RIU Palace Riviera Maya has been the best! Having an open bar and great bartenders didn’t hurt! I will definitely booked with them again.
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great and the staff was very thoughtful
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so beautiful and gorgeous people are so friendly
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The staff was friendly. The facilities were incredibly clean and well maintained. The food was good and everyone bent over backwards to make sure you were taken care of. We loved it there and would definitely go back.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here and the staff are all friendly, resort is spotless and plenty to do. Short walk to Playa Del Carmen or there a little shopping village to the south. Water actives on site, the drinks and the food are great.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, we loved our stay here and will be back for sure! Very nice and loved having all of the Elite Club benefits, but not required for a good time at this place!
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is wonderful at this resort. The staff are ki
Stayed 14 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, facility, food on point.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, staff and peaceful.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort…the food was amazing and staff was great!
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great vacation, Mexico was beautiful. The hotel RIU palace riviera maya was excellent. Great staff, service, excellent food, and very clean
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! Beautiful, well maintained property. All of the staff were very nice and professional. All of the food tasted great. I would definitely recommend staying at Riu palace Riveria Maya.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind and helpful. Lupita at the front desk sent a special gift to the room because we were celebrating my daughter’s college graduation. Housekeeping did a great job keeping the room clean and neat. Hotel was very well maintained and the grounds were beautiful. Pools were a little warm but still relaxing. Overall, it was a great stay.
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel so many amazing restaurants and the staff was amazing
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms cleaned, staff super nice.
Stayed 5 nights in Jul 2026