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"very nice hotel with big room, bathroom, and great breakfast not far from the elephant river"

"We had 2 rooms: one smelled terrible. Both beds were comfortable when you laid on them; one had bed bugs which we didnt sleep on. Room 104 smelled terrible, even after the staff "cleaned" the room again. When we complained to the manager, he said he didnt smell anything wrong. The hotel agreed to change our rooms the, then changed their minds, then gave me the key after I insisted they do so (long protracted argument) . Room 103 was ok, but staff and drivers were outside the window below...

"The Fortress Balumgala is located in a beautiful and quiet neighbourhood. However, it could be better maintained and managed. Under no circumstances should the guest be charged double the price for dinner because he arrived on a public holiday."