Arc de Sant Roc Tours

An incredible hotel. Very clean and staff were lovely. Great location and amenities

Rooms were very clean , but now need updating to a walk in shower. Breakfast was chaos! The 2 coffee machines constantly broke down during breakfast hours. Coffee was served to your table with milk but if you wanted tea you had to fill your teapot at the coffee machine which took ages , queues forming and then had to ask for cold milk from staff ! Hot items such as eggs and bacon were ordered from the staff and bought to your table but then if you required tomato/ mushrooms or sausage you then had to go to the buffet table to serve yourself. Cold item choices were very limited and always the same over our fortnight. Orange juice dispenser lid did not fit and the tap on it didn’t work properly , never changed even though management knew. Tomato juice was taken off after 3 days, replaced with a watery raspberry product. The toaster had the cutting board for bread right in front of it so you had to queue or go when no one was at the toaster. One evening the bar was being staffed by a lady that was also serving in the restaurant so you waited until she was free. Staff are not trained very well and it is a real shame . This used to be a superb hotel but now is a shadow of its former self. Nowhere near 5* it says it is and yes I did complain whilst there. We will not be returning again until they sort the problems out.