"Upon arrival at the Riu, we quickly realized something was off. Our first room had clearly not been cleaned properly—dirty floors and stains on the bedding were immediately noticeable. To their credit, the staff moved us to another room quickly, but unfortunately that room also wasn’t clean.
We were then moved to a third room, which at least had the room type and view we had expected from the start. However, it still was not properly cleaned and even had hair in the shower drain. At that point we elected to just settle in rather than continue moving rooms.
The hallways and common areas appear very worn and poorly maintained. Carpet tiles are peeling up, elevator surrounds are coming off the walls, and stains are visible in many places. There was also a strong, unpleasant smell in the hallways throughout our stay that gave the impression there may be a larger moisture or mold issue in the building.
We also had ongoing issues with our room keys. They rarely worked properly, often requiring 10 or more swipes or a trip back to the front desk to have them reprogrammed.
The staff often seemed frustrated or disengaged. To be fair, it felt like they were dealing with a constant stream of guest complaints, which likely makes their jobs difficult.
Overall, the property appears to be struggling with basic housekeeping and maintenance, which made the stay disappointing"
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