Bau Cerbus Lagoon Tours

Pool and spa look good.

Our room, the shower runs hot then cold, the temperature didn't remain constant for the 2 weeks we were there. The room attendant was excellent and did excellent work, thank you 😊 The swimming pool was dirty, it had a constant dirt ring running all the way around it. We asked for the manager to address this, it never happened. You wouldn't give a guest a room with a dirty bath, so why would you do this with a swimming pool? Very disappointing 😞 We never saw the pool attendant taking samples from the pool either to check the water quality. On our last day i had to tell the pool attendant to unblock the lower pool beacuse it had fully blocked with leaves and was overflowing onto the sunbed area, making it very slippery and dangerous to walk on. The pool attendant just sat on his phone. The pool is awkward to get into and out of if you are disabled. The step on the far side side is too deep.