2/10 糟糕
Gavin Andrew
团体旅客
2025 年 8 月 18 日
The accommodations was advertised as having Aircon but the aircon was not working. Apparently it had been dysfunctional for quite some time.
We were told we couldnt be moved as most rooms had the same issue.
Since the weather was very warm 43 degrees in Bilbao when we arrived it was impossible to sleep in such heat.
A fan was provided but it was very weak and totally inadequate.
No effort was made to repair the Aircon and we were advised by reception to ask for a refund.
Whilst the accommodation is otherwise very good, not being able to sleep negates everything for myself and my colleague.
Gavin Andrew
2025 年 8 月入住 3 晚