Search Carleton Cottages

"Genuinely Not clean and my room was not cleaned and beds were not made "

"The property is very nice and clean. The bed was very comfortable and the bathroom was really clean. Breakfast was a tragedy for me. Everything from convenience foods and preservatives"

"This hotel markets a unique boutique experience, but the stay did not live up to the price. Despite arriving after check-in time, the room was not ready and an alternative room type was provided without acknowledgment or adjustment. The room itself had an unpleasant odor and felt poorly designed, especially the bathroom setup (mildew on the bottle for body wash and no fan in the bathroom to get rid of moisture) Temperature control was a major issue, with the room remaining uncomfortably warm and no functional air conditioning overnight. I was told to turn it off and open the window to cool it down. Staff response to the issue was minimal and did not reflect the level of service expected at this price point. I asked to be moved but was told they were at capacity and was offered nothing in return for my displeasure with this outcome. Overall, the experience was underwhelming and disappointing given the cost and branding. I had friends that were so interested in doing a weekend here but I’m embarrassed to say I stayed there and would have even recommend it."

"The room was very clean and in good shape. The breakfast is iffy. This is our second time here and this time they gave us a room right next to the pool where kids were screaming until 10:00 every night. I wouldn’t stay again if I had to have a room next to the pool. "

"Accommodations were clean and I was greeted with a goodie bag of snacks and water!"

"Outside in the back of the property, a group of cars were having a tail gate party and were smoking weed. When we came into the lobby to check in, the entire lobby smelled liked heavy weed. Thankfully our room was nice and clean. "

"The breakfast ends at 9am on the weekend which is insane breakfast should be 10am on weekend no one wants to wake up early on a weekend. "

"This hotel has definitely went down over the years (we have stayed here many times in the past). Front desk staff was less than friendly. Breakfast is the least they can do and still call it continental breakfast. Felt like they don’t care about business much anymore."

"DO NOT BOOK THIS RESORT!!! SEVERELY understaffed, the entire place was a mess. Trash cans over flowing everywhere, floors are dirty, and the waterpark is a complete joke. Nobody is watching or policing children so there are all completely wild. Life guards do not care (only 1 on duty in the park). Multiple broken parts of the waterpark & caution cones everywhere. This place has been majorly neglected. Ladies at the front desk were polite and understanding but the rest of the facility was just gross. We did not even stay the night in our room and left the waterpark as my 2 small children couldn’t even enjoy it with the chaos in there. "