Chesil Beach Tours

Overall, we had a pleasant stay at Hotel RIU Westminster London. The hotel was clean, well-maintained, and in a great location. The staff were friendly, professional, and always happy to help, which made our stay even more enjoyable. There are a couple of areas that could be improved. The lighting in the shower room and toilet was far too dim, making it difficult to get ready, particularly in the morning. The breakfast offered a good variety overall, but some items were below the standard we expected. In particular, the scrambled eggs were disappointing in both texture and taste. The rest of the breakfast selection was good and there was plenty of choice. Overall, it was a good stay, and with a few small improvements, it would be an excellent hotel experience.

The bad: Not a real front desk. An office down a hall with a door that was once locked. Staff unavailable at check in time and ignoring all the people waiting in the front hall. Record breaking awful heat wave in the hit London during our stay. No attempt to provide window box fan to draw in night air or to get portable air conditioning units. Floor fans in the rooms helped but not enough. Bedrooms have one electric outlet only. Living room and very modern kitchen have many outlets. Why not put some in the bedrooms? Typical quirky old building that was renovated with no thought of customers. Washer was ridiculously complicated. So many buttons and no instructions. Impossible to use. Stupidest bathroom renovation. The tub is so high off the floor I had to crawl over the edge to get in to take a shower. Instead of a shower curtain there’s a half wall of glass that swings in and out and doesn’t keep the water from spraying out and if not positioned exactly right lets all the water run out onto the floor. And make sure the handheld is turned to the inside corner otherwise it will spray out and soak the room(it did-what a mess). The Shower water temperature changes constantly while you’re using it from scalding hot to frigid. No temp regulator obviously. The bathroom looks pretty. Too bad it’s so hard to use. The good: Very comfortable beds and linens. Wonderful kitchen. Location is perfect and safe. For all my complaints I’d stay there again- in winter. How’s the furnace ?