“The property is in good condition. The room was good, big enough. The location is excellent. They helped set up our tours and we had an excellent time. Everything is super close. Their dock is nice and relaxing. We were able to get some beautiful sunset pictures. The breakfast was very good! We would definitely recommend it!”
“Das Hotel an sich war in Ordnung. Die Hilfsbereitschaft der Mitarbeiter ließ allerdings deutlichst zu wünschen übrig. Wir hatten an unserem Checkouttag mit Überschwemmungen im Hotel zu kämpfen wodurch wir vor dem Zimmer einen kleinen Fluss hatten. Wir baten die Mitarbeiter zumindest beim Transport der Koffer um Hilfe damit diese nicht komplett durchnässt in die letzte Urlaubswoche gehen. Hilfe wurde vom Personal diesbezüglich aber abgelehnt, Auch ein größerer Regenschirm oder Wagen wurde uns für……
“The staff at this hotel are nothing short of incredible. They go out of their way to make sure their guests are comfortable and taken care of. We did all the tours with their partner Tuanis Tours and found the guides knowledgeable and fun. All the tours went on a little longer because the guides were determined to make sure we saw all animals possible. They even made the tours enjoyable the few times we got caught in the rain. The hotel was also super accommodating and helpful when a storm……
“Der erste Eindruck war ernüchternd, da von dem üppigen Bewuchs rund ums Haus, der auf den Fotos zu sehen war, nichts mehr übrig ist. Juanita, die leider kein Englisch spricht, hat uns mit einem sehr leckeren Fruchtshake begrüßt und auf Nachfrage konnten wir ihre Waschmaschine nutzen. Weiterhin hat sie einen Guide organisiert der uns verschiedene Touren anbot.
Soviel zum Positiven.
Das Zimmer war zwar sauber, das Inventar lässt leider zu wünschen übrig. Es gibt keine Nachttischlampen, die……
“We spend fabulous 4 nights here. The staff was very friendly and attentive. The room was clean, spacious and luxurious (we stayed the Florentina Villa). You can easily stay a day just in your room and observe the wildlife. Totally worth it - besides the private pool and the very comfortable swing. The food in the restaurant (breakfast and dinner) was the best we had in Tortuguero and the best we had in hotel restaurants in Costa Rica.
I would highly recommend a stay here :).”
“Staff were excellent especially Kaylor and the team, very warm and helpful with organising our tours. Food options also very good and place is quiet and in the middle of nature. Accomodation is ok, little bit rustic but then it is an eco lodge and you paying for seclusion and to be close to wildlife. Would recommend overall”