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"It was great!"

"I loved my spacious, modern, and comfortable room. The breakfast buffet was wonderful with a wide variety of food and drink. "

"El Hotel limpio, bonito el personal muy amable lo único que no me gustó fue el piso que nos dieron la habitación porque en la aplicación lo promocionan como con vistas ala ciudad y muestran los cuartos con un gran ventanal para las vistas y no es así nos tocó en el 1er piso asi qué lo único que se veía era el estacionamiento y la verdad me decepcionó primera y última vez que me hisoedo allí."

"Service was nice and the room was clean, I would stay here again. "

"Perfect place in a charming neighborhood. Very clean, well appointed room. Staff is super friendly and helpful. The location is perfect as you can easily walk to the large market or Av Chapultepec Sur which has plenty of restaurants and live music in the evenings. Must come back!"

"Clean, spacious room and helpful staff! Only negative was no refrigerator in the room"

"Ac very silence.the room and entire hotel very clean. Good job"

"The room was exactly as pictured and very clean. Heads up; a key card has to go inside a slot on the wall close to the door to activate lights. The hotel was in the process of making lots of updates and renovations, which is good. Surprisingly, it was not at all disruptive. Future guests will enjoy a very clean, updated, modern, budget friendly hotel. Beautiful park right across the street. Lots of restaurants and shopping within walking distance. We felt safe and happy at Hotel Portobelo."

"The hotel is nice but we had some issues. Someone was calling consistently in the middle of the night without saying a word, just breathing. We talked to the manager and said he couldn’t do anything other than disconnect the phone. The room they gave me was old, drapes unhinged and room dusty. At check out l, I looked over my charges and agreed to them and gave them my credit card. When I got home, there was a different amount charged and other charges pending. When I called they had me send them my signed invoice and credit card statements. They sent me another invoice in which they were charging me for an extra person for breakfast and other items. I called 4 times to get this resolved. At the end, Leonardo said it had to do with the currency conversion and couldn't explain the extra charges, or the extra person for breakfast. Very disappointed. I’m working with my credit card to get this resolved."