The house was beautiful and the view from the deck was astounding. When we arrived at 4pm to check in, the cleaners were still there. We were told the previous group had left late, and had left it a mess. By 4:30, we were getting anxious...all of our guests were waiting to get access to the house. At this point, the cleaners allowed us to go in the areas that were done. They finished at 4:45 and we finally had access to the whole house. That same night we had to make a run to the local grocery store because we had run out of toilet paper and garbage bags. Now I don't expect them to supply those items for the entire stay, but you would think they'd give us enough for the first night. Furthermore, the hot tubs were scummy...it was obvious they hadn't been cleaned. And the grill wasn't working. So I was quite upset when I called management, and they acted like they couldn't care less. It went something like this: "I'm not sure when someone can come out, it's not like it's an emergency." I get that dirty hot tubs and broken grills aren't an emergency. But do you realize how frustrating it is to spend money on a vacation rental where you can't check in on time, it's poorly stocked/cleaned, AND management tells you they don't care?
Good thing the house was so amazing.