2/10 糟糕
Gloria
与家人及幼儿出行
2024 年 7 月 31 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
My stay at Mystic by Royalton in St. Lucia was extremely disappointing. The resort is below standards, has recently been bought out by Royalton and will be shutting down for demolishing starting August. Old and broken fixtures throughout, indicating a severe lack of maintenance. Walls were moldy and demonstrated water damage. The resort was filthy.
The customer service was poor, with unprofessional staff who did not seem to care about guest satisfaction.
The food was disgusting and barely edible, far from what you would expect at a resort, overall experience very unpleasant.
I would not recommend this resort to anyone seeking a comfortable and enjoyable stay.
Rating -0
Gloria
2024 年 7 月入住 6 晚