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Shangri-La Hangzhou

4.5 star property
Lakefront Hangzhou hotel in Xihu with 2 restaurants

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Shangri-La Hangzhou

Restaurant
Porch
West Superior Hillview Twin | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Restaurant
Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Reviews
8.2

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
78 Beishan Road, Hangzhou, Zhejiang, 310007
  • Popular LocationWest Lake9 min walk
  • Popular LocationZhejiang University Yuquan Campus2 min drive
  • Popular LocationLingyin Temple4 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)44 min drive
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Room options

View all photos for Presidential Suite (West)

View from room

Presidential Suite (West)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 2077 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Horizon Lakeside Gardenview Twin

West Wing Horizon Lakeside Gardenview Twin | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Lakeside Gardenview Twin

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, Lake View (West Wing)

Suite, Lake View (West Wing) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, Lake View (West Wing)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 775 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for West Wing Horizon Lakeside Gardenview King

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Lakeside Gardenview King

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Horizon Hillview Twin

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Hillview Twin

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 388 sq ft
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 2 Twin Beds (West Wing Horizon)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 2 Twin Beds (West Wing Horizon)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 549 sq ft
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for West Wing Horizon Hillview King

West Wing Horizon Hillview King | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Horizon Hillview King

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 398 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (West Wing Horizon)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premier Room, 1 King Bed (West Wing Horizon)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 549 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for West Superior Hillview Twin

West Superior Hillview Twin | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Superior Hillview Twin

10/10 Exceptional

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 388 sq ft
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for West Wing Executive Suite

West Wing Executive Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Executive Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Hillview King

West Wing Hillview King | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Hillview King

10/10 Exceptional

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 388 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Lakeside Gardenview King

West Wing Lakeside Gardenview King | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Lakeside Gardenview King

10/10 Exceptional

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for West Wing Lakeside Gardenview Twin

West Wing Lakeside Gardenview Twin | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

West Wing Lakeside Gardenview Twin

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Pub
Sofitel Hangzhou Westlake
Pool
Parking included
Free WiFi
Restaurant
8.2 out of 10, Very Good, (398)
The price is $111
$130 total
includes taxes & fees
Jun 2 - Jun 3
Sofitel Hangzhou Westlake

About the neighborhood

Hangzhou

Located on a lake, Shangri-La Hangzhou is in Xihu, a neighborhood in Hangzhou. Wulinmen Wharf and Yunxi Zhujing Scenic Resort are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Wulin Night Market and Hangzhou Jiali Center. Hangzhou Botanical Garden and Xihu Tiandi are also worth visiting. Explore all the area has to offer with hiking/biking trails and mountain biking.
Visit our Hangzhou travel guideOpens in a new window

What's nearby

  • West Lake - 9 min walk
  • Hangzhou Botanical Garden - 11 min walk
  • Zhejiang University Yuquan Campus - 2 min drive
  • Broken Bridge - 3 min drive
  • Lingyin Temple - 4 min drive

Getting around

  • Huanglong Cave Station - 3 min drive
  • Hangzhou Station - 19 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 44 min drive

Restaurants

  • 咬不得高祖生煎 - 8 min walk
  • 泰芒之星 - 8 min walk
  • 林语花园餐厅 - 6 min walk
  • 永和大王 - 8 min walk
  • 旅行者酒吧 - 2 min walk

About this property

Shangri-La Hangzhou

Luxury hotel located in Xihu
Take advantage of a terrace, a garden, and a playground at Shangri-La Hangzhou. Be sure to enjoy a meal at the two on-site restaurants. Enjoy the health club, as well as activities like hiking/biking. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and an elevator
  • Guest reviews give good marks for the overall condition
Room features
All 198 individually decorated rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: CNY 184 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Health club
  • Hiking/biking trails
  • Playground

Family friendly

  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (9,688 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator on request

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 184 per person
  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Shangri-La
Hangzhou Shangri-La Hotel
Hotel Hangzhou
Hotel Shangri-La Hangzhou
Shangri-La Hangzhou
Shangri-La Hangzhou Hotel
Shangri-La Hotel Hangzhou
Hangzhou Shangri La
Shangri La Hangzhou
Shangri-La Hangzhou Hotel
Shangri La Hotel Hangzhou
Shangri-La Hangzhou Hangzhou
Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

Is Shangri-La Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Shangri-La Hangzhou?

As of May 27, 2024, prices found for a 1-night stay for 2 adults at Shangri-La Hangzhou on Jun 10, 2024 start from $110.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Shangri-La Hangzhou?

Self parking is free at this property.

What time is check-in at Shangri-La Hangzhou?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Shangri-La Hangzhou?

Check-out is at noon.

Does Shangri-La Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 600 per vehicle applies.

Where is Shangri-La Hangzhou located?

Located in Xihu, this luxury hotel is within a 10-minute walk of Quyuan Park and West Lake. Yui Fei Temple and Solitary Hill are also within 5 minutes.

Reviews

8.2

Very Good

Rating 10 - Excellent. 95 out of 214 reviews" "
Rating 8 - Good. 65 out of 214 reviews" "
Rating 6 - Okay. 31 out of 214 reviews" "
Rating 4 - Poor. 16 out of 214 reviews" "
Rating 2 - Terrible. 7 out of 214 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jichun

Stayed 4 nights in Apr 2024

10/10 Excellent

Marcia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel on the lake with many wonderful memories.
Stayed 2 nights in Mar 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Business traveler
Very old hotel
The hotel is very old, furniture and bathroom need to be refurbished. I booked this hotel because of the location, however there are more better choice beside Shangri-La Hangzhou. Will not come back again unless they refurbish the hotel.
Stayed 2 nights in Nov 2023

8/10 Good

YAN, Palo Alto

Traveled with family
Liked: Cleanliness, amenities
Very nice location, 5 minutes walk from Gushan Park.
Stayed 3 nights in Nov 2023

10/10 Excellent

Hongfei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is next to the lake and one of the best parks in Hangzhou.
Stayed 2 nights in Oct 2023

10/10 Excellent

Xiaosong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location
Stayed 11 nights in Oct 2023

8/10 Good

CHEE KUN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Micheal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Across the street is the path to the lake. Definitely would stay here again.
Stayed 2 nights in Oct 2023

8/10 Good

Guo

Traveled with family
Liked: Staff & service
Great
Stayed 3 nights in Jul 2023

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Value. Cheap price for cheap room in rich place
Like most said. Outdated and run down. It’s really a pity. The property would probably sell for $1B USD. But because of this the rooms are cheap. I call it a value for the location. $100 here and $500 in others. I would return. But don’t plan 4-5 stars.
Stayed 1 night in Jan 2021

10/10 Excellent

Grace, New York, NY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Lake view, easily access to famous lake walkable path, enjoy the scenery
Stayed 8 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Sophie, Boston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we like two things about this hotel. First, its location is unbeatable. It is right next to the West Lake, 2 minutes walk from Yue Fei Temple, Gushan, Xiling Bridge, five minutes from the Louwailou Restaurant where you can have good food with an unparalleled view of the lake. Second, Shangri-La has an old-world graciousness that no ultra-modern fancy hotels can ever match, and the room is spacious and relaxing (we had the executive suite). It is not something everyone appreciates, but to older, more sophisticated guests with a taste for old-fashioned grace, this is a great virtue. Despite some small imperfections, this is our number one choice in Hangzhou.
Stayed 4 nights in Jan 2020

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star traditional resort
Excellent in every way. 5 star traditional resort hotel.
Stayed 1 night in Nov 2019

10/10 Excellent

Christian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical Hotel.
Amazing. The hotel is full of history. One of the oldest well maintained hotels in China.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and insulting
Rude and insulting are two of the words I would use to describe my recent experience checking into the Shangri-La Hotel in Hangzhou. The young man that checked me in wore the golden keys of a professional concierge, a Les Clefs d’O. A professional he was not. He lacked politeness, hospitality and was outright rude. Dirty carpets in the room so bad, you would not dare walk barefoot. A noisy ventilation system made it hard to hear the TV. A TV remote that would not work while sitting on the bed and required me to get up and stand in front of the TV to use it. Coffee and a coffee maker in the room, but no stir sticks (used the handle of our toothbrush for this). And a luggage room attendant that left our bags (with my work laptop) unattended, instead of locking them away. Steven, the hotel front desk agent / concierge seemed irritated to be helping my wife and I check in. Twice he commented in Chinese “American”. Even with anti-American sentiment high in China right now, his deplorable and reprehensible behavior was inexcusable. Ordering me to give him my visa, not acknowledging or apologizing when I told him he should say “please”. What happened to the days when a hotel employee would thank a guest for returning and wish them a nice stay? At a high end hotel we should be able to expect a higher level of hospitality, even friendliness. I’ve been traveling to China for over 20 years and know the difference between being treated with disrespect and indifference.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location!
Great location! The west lake is just across the street!
Stayed 1 night in Jul 2019

10/10 Excellent

Weiying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Andy, Silver Spring, MD, USA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The concierge staff are the best, especially a staff with a pair of eyeglasses. He is always very knowledgeable on travel tips, providing prompt golf car rides, and being helpful on taxi, luggages, and English maps, since my wife does not read Chinese.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2019

6/10 Okay

jonathan

Disliked: Staff & service, property conditions & facilities
It’s Simply not a Shangri-La
Have stayed at Shangri-La hotels for decades, and you do generally get what you pay for. A cut above. World-Class service. The feeling that it’s a really special experience. Not here. Very, very disappointed. Worn and stained carpets. Old furnishings. Lackluster employees. Check-in was slow, inefficient, and desk staff spoke poor English (felt like I was back in China in 1992). Concierge was in name only (more like a senior bellboy). Given the storied history of the hotel, was sad to see. On the plus side, the hotel location is perfect, front-and-center of the most scenic and picturesque spot in China. Can’t beat that. FYI, I e-mailed the management, and they did quickly respond-they do seem to have an upgrade plan in place (both facility upgrades and employee training). I’d certainly stay there for the location, but calibrate your expectations. It’s simply not a Shangri-La.
Stayed 3 nights in Apr 2019

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
They proactively asked us if we wanted to upgrade. Hotel is older, may need a renovation. It’s convenient and the staff was friendly and helpful.
Stayed 3 nights in Apr 2019