“Arrived pier at 12:00. Got in room at 2:00pm. Toilets not flush properly. No full size mirrors. Everything else was good. My family enjoyed the stay. ”
“This is a GREAT FAMILY RESORT. I have young children and there was lots to do. Although it's 15 minutes to get to the city center, it was worth the stay. Pools,.waterside, kiddy pools, kids Gaming Building which includes the toddler area! The only thing they could have done better was to provide a daycare service so parents can roam the city while they care for your kids. That would have been spectacular! Other than that, if you have Kids, this IS THE RESORT YOU WANT TO STAY AT!”
“False advertising!
Booked a "Superior" room but got a windowless, stuffy cell. Totally different from photos. Staff just said "this is our standard" and ignored my request to speak to a supervisor. not profession and rude. ”
“For this hotel you have to choose the executive building (new building) instead of the deluxe, which is very small and old. I had to just pay and upgraded my family to a one bedroom suite at the new wing, not going to stay in a 80’s looking congested room. As with everything else, service and VN standard and access into the island is very well arranged. The stars are for the deluxe room (old wing); the one bedroom grand suite which we paid for later on was perfect ”