9.8/10 Exceptional! (1,004 reviews)
Excellent stay at this beautiful boutique hotel. Fantastic location within walking distance to many great attractions and shopping. A definite must when you are here during winter. Also very quiet. The rooms were exquisite and very large -- I was originally going to book the mandarin oriental or fairmont but the rooms there are much smaller. We had a beautiful room that was at least 500 square feet and had a gorgeous double sink bathroom. The high vaulted ceilings are amazing in this particular room. The spa was a relaxing and beautiful end to a cold wintery adventure each day. The lobby bar was chic and modern, with a very lovely young bartender from Brno. Little extras like the cookies and book left in the room are appreciated for a luxury hotel. Of exceptional service was Jan at the front desk who was so wonderful and also helped me with mailing my post cards back home -- and was especially lovely, accommodating, and extremely welcoming. All in all a very exceptional stay -- a lovely surprise!!!
Reviewed on Jan 11, 2026