JaM Cellars Tours

This property had a double-booking issue. When we arrived on September 7, other guests were already staying in the house, and they showed us their valid Expedia booking until September 13. We attempted to contact the host via calls and messages, but received no response at all. We reached out to Expedia customer service immediately, yet the situation was not resolved. We were forced to book a new hotel last minute, which brought unexpected extra costs. In the end, Expedia did not provide any compensation. I am very disappointed with the handling of this incident. Anyone considering booking this place should prepare for the worst-case scenario.

The staff at reception are wonderful - kind and helpful. We received the best recommendation for wine tasting and even helped to book for us a time slot. The room service was slow however and the cottages whilst charming are a little tired and could do with a refresh. Same goes for the towels and robes. The hilltop pool is the highlight and really made the stay memorable. The Farm restaurant has a great ambience and kind staff.