“The hotel is very nice and clean in a beautiful property. The receiving staff lacked knowledge about not charging taxes to those of us that are just visiting from abroad. The front desk person required to see the physical seal with the date of entrance. Since my husband is Colombian by birth, he used the biometric entrance. The hotel staff told us that he couldn’t help us with that and charged us 19% taxes. As we continued our trip and stayed at different hotels, we learned that there is an……
“Very nice place with an amazing view! The lady that greeted us and checked us, and was super helpful and kind. Breakfast was delicious. I highly recommend.”
“I arrived Sunday evening and checked in. Was not provided a wi fi password and couldn’t reach the host. Monday morning we had a horrific earthquake and I ran out of the room. Maybe 6 hours later, I was told that they will have a different room ready for me. I was very concerned about going back into the building as it had significant structural damage. Anyway that was the option they gave me. At about 0100 in the morning, my room had 3-4 inches of water. I got up to look and found the room next……