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"We had ants in our suite - in the bathroom at first - and we brought this to the attention of the front desk. We were guaranteed a partial refund. Nobody came to clean any parts of the suite despite going back to let the front desk know the ants had now spread to the main living area. We stayed for two nights and the ants were there from the very beginning! Despite following up with the front desk multiple times, manager via phone, and hotels.com, I was NEVER issues any refunds. The 'breakfast' that is included is abysmal, as well. There were NO plates available and staff simply shrugged and walked away. The selection of items was awful, the juice machine was broken, no to go cups available for coffee, and there were multiple parties that had pets sitting in the main area and by the food stations."

"I checked in to a room and within an hour, another guest walked into my room with card access. When I addressed this with staff, they blamed the previous guest for not turning in their key when they requested a room change. I was told their policy was the guest would leave their key in the room when they leave which I find to not be appropriate since they more placed responsibility on the previous guest. There are several opportunities in which the key can be deactivated including when I actually check into the room. I felt blaming the other guest of this mistake and placing responsibility on the previous guest was unprofessional with a lack of care regarding guest safety and I strongly recommend a change in protocol."

"Everything was great and the staff were very accommodating"

"The major issue we had was the TV could not stay connected to the wifi so it went in and out constantly while watching a show. I told the property and they simply apologized. It was quite frustrating at night when you wanted to relax and watch a show/movie. The breakfast was very good, the staff was really nice. The only other thing is that I went to buy a soda from the market through self serve and soda I wanted had no bar code in the system so I had to wait for front desk staff after all and the 20oz sodas were $5.00 each! That is ridiculous."

"Breakfast was good and the room was clean. The pool was a bit smaller than expected and it only open in the evening. But they do have lifeguard there."

"Well I arrived at 2:02, my fault 52 minutes before check in at 3, they tried to add 27.50 to my bill. So I stood around, no one else checked in in the 58 minutes and the staff just sat and played with the phone. I was given a room on the highway and may have been the loudest room I have ever slept in at a hotel. The smell of marijuana filled the fifth floor hall. The rooms TV could not be turned off and needed to have the remote reset...the staff two different men could not do anything. I had to unplug the tv and its one station, this looks as if it has been an ongoing problem as the tv was unplugged when I got there. I did not stay for breakfast and the long term housing guests did not seem problematic. My room was older and dated and clean. I stay in many budget hotels and do not complain often, I was very unhappy here."

"This is a budget hotel and fits the bill for a one or 2 night stay. No frills. Good bar and grill right next to the property. It is clean and safe for a short stay"

"It’s average"

"This is a great little gem of a hotel in Salem, nothing fancy, but is exceptionally clean, with friendly staff, quiet surroundings, and access to lots of amenities. I stay here periodically when I am in town for work, and I always feel really happy that I did."