New Cumberland Castle Hotels

"Breakfast was nice. “Star” was very friendly and accommodating"

"Overall a good experience that suited the needs of my family for a 1 night stay. Clean room, friendly staff, and a reasonably well maintained property. Basic continental breakfast included but was good. The hotel is right off Hwy 81 so it is very accessible and convenient. "

"Stained/bleached carpeting in hallways, worn out desk chair in bedroom (falling apart) cracked tiles on room floor and tub had no stopper. Needs some updates "

"When I went to the front desk this morning at 4:30 AM to catch my shuttle that I had reserved, I was informed that the shuttle driver had called in sick and there was no ride to the airport for me. When I asked what my alternatives were, the front desk clerk said I might have a guy, I can call him and see if he’s awake, but you’ll have to pay for it. I said if I’m paying, I’ll just call an Uber. I asked if the hotel would reimburse me she said no. She was not apologetic, or helpful and actually fairly rude considering my situation, left without a ride and no advance notice. Don’t trust the Airport Shuttle advertisement at this hotel. Stay somewhere more reputable."

"It is ok for a quick in and out. Felt a little unsafe being there as a woman and being alone. Would not want to stay here for vacation. Staff is super friendly and helpful."

"Arrived late and tried. Everything and everyone was fine "

"The hotel was nice, staff was very attentive. There was no conditioner in the room but besides that very nice stay! "

"Front desk staff were not very inviting, no hello when we said hello, no good morning when we said good morning, not even a smile or a thank you. I am disabled and I had my own shower chair but we forgot the screws to put it together so it was a relief that the hotel offered one. Breakfast was good but for me who is in a wheelchair found it very hard to get around to get my own food, hardly any space and no designated area for me to sit and eat, found myself constantly saying I am sorry because I was in the way. The body wash, shampoo and conditioner is a great addition but it was disgusting! All 3 bottles were full of mold and mildew on them. I will say I loved the way the hotel smelled! I asked the hotel staff what the scent was but i was ignored. The bright market was so cute but the food items were dusty. "

"Everything was wonderful "