8.4/10 Very Good! (1,399 reviews)
PLEASE READ BEFORE YOUR STAY
We stayed here for 6 days, and honestly, for how expensive this resort was, I cannot believe how poorly we were treated by the majority of the staff. About 90% of our interactions left us feeling like we were inconveniencing them simply by asking a question, purchasing water, or requesting assistance.
Our room stayed at 74 degrees for our entire stay, and the air conditioning barely worked. For the price we paid, that was completely unacceptable.
Another thing to be aware of is that the food options close extremely early, around 6 PM, so if you’re someone who likes to eat later in the evening, you’ll likely need to leave the resort to find food.
There was also very poor communication regarding charges. Every time we ordered food or drinks, we handed over our card expecting to pay at the time of purchase. Instead, the charges were repeatedly put on our room without anyone explaining that they weren’t actually charging the card. We had no idea what was being charged to our room until checkout.
Overall, I did enjoy my vacation and appreciated the beautiful surroundings, but I would never stay at this resort again. The prices are extremely high, and when you’re spending that much money on a vacation, you expect to be treated with kindness and basic courtesy.
A huge part of a relaxing vacation is the experience created by the staff, and unfortunately, that was one of the biggest disappointments of our stay. Beautiful resort, but the service and o
Reviewed on Aug 23, 2026
