Port Lucayan Marina Tours

Extremely poor and unacceptable experience – cockroaches, mold, and unsanitary conditions I strongly recommend that other guests think twice before staying at this hotel. Our experience was completely unacceptable. During our stay, we discovered cockroaches in both rooms we had booked. We immediately reported the problem to the hotel, but nothing was done. We were told that something would be done about it, but there was no effective response or action during our stay. The bathrooms were extremely dirty and had a significant amount of mold. The mattresses were also in very poor and unhygienic condition, with visible mold and fungus. We have attached photographs documenting these conditions. We contacted the hotel’s main office and submitted a detailed complaint. We were eventually told that they would disinfect and treat the two rooms and that they appreciated us bringing the situation to their attention. However, this does not change the fact that we had to stay in these unacceptable conditions and that nothing was done while we were actually staying at the hotel. This is not a matter of a hotel simply needing renovation. These are serious hygiene and health concerns. It is extremely difficult and uncomfortable to sleep in a room where there are cockroaches, mold, and visibly dirty mattresses. I am posting this review to warn other travelers. Please look carefully at the photos attached before deciding to stay here. No guest should have to sleep in conditions like thes

Basically everything

I should have known my experience would be bad, when it took 2.5 hours to get my food from the restaurant at the resort. The facilities were outdated and many of the appliances were rusted. The weight room was small with equipment not maintained. One treadmill had a broken screen and the other had a loose belt. Requests were treated as an inconvenience. It took hours to get towels replaced. I did not have WiFi in my room my entire stay. The first day I notified staff, I was told “all rooms have WiFi, so I must have WiFi”. I came back the next day and was told that IT was not in on the weekend and to come back on Monday. I came back on Monday and was told, they would let IT know I needed assistance. That assistance never came. Air conditioning in my room was not controllable. The temperature never changed. Our toilet would not flush properly. Overall, it was the worst experience on any trip i have ever been on. There were a few nice people, like Jones, but most others could care less.