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“Tenía altas expectativas del hotel pero todas fueron superadas. Un lugar hermoso, habitaciones increíbles y un servicio del más alto nivel.”

“Gran vista del lago kivuu”

“We made a booking for 2 rooms and paid for them 6 months ago. When we arrived at the hotel at 7pm on the day of our booking, we were told by the receptionist that the hotel was overbooked and got transferred to another hotel. The hotel didn't bother to inform us in advance of the change in our booking and thus ruined the unique experience we wanted to give to our foreign guests. They were certainly not impressed by Rwiza's unilateral decision to change a confirmed booking.”

“Calm and well situated resort, friendly environment, perfect for relaxing!”

“Chambre simple mais propre . Vue sur le lac magnifique . Emplacement parfait . Proposition d’activités sur le lac . Restaurant avec une bonne offre”

“Simplismente a piscina estava vazia! ”

“We really enjoyed our stay here. The rooms are comfortable with a great view of the lake. Plus, the food in the restaurant was excellent, which made dinners so convenient. ”

“The road to the facility is horrible, the facility is noisy, especially in the morning hours, the staff is rude, breakfast had spoiled ingredients, and I was charged for items I did not consume.”

“Due to the proximity of this hotel to the current Ebola outbreak we gave advance notice of our need to cancel. Many hotels on Expedia will give 100% of your reservation back for a cancelation. Some have a more restrictive 50% refund policy. This was the only hotel in our travels that had an unfair and unreasonable cancellation policy. We even reached out to the staff but unfortunately they were very unresponsive. I recommend looking for hotels that are customer focused. This hotel is not.”

“A beautiful hotel with all the amenities you would expect. Views, spa, pool, great food. Recommend!!”

“It was sonso experience. Bbb”

“They placed me in a room that reeked of mold and mosquito chemicals. When I requested a different room, the staff sprayed deodorant in the one next to mine—I could hear it clearly. When I asked about it, she confirmed it. That response was both unprofessional and unacceptable. I left the property within minutes, wheezing and with a pounding headache.”