Lithuania All inclusive Vacations

Nice hotel, 1 minute walk from old city. Good breakfast. Good room. Friendly staff.

Unfortunately, there were several disappointing points to our stay. 1. No-one is at reception. An envelope is left with your instructions. Another guest let us in, showed us our envelope and explained the entry etc. Clearly guests are not considered important enough to warrant an employee at reception. 2. There is no elevator and we were on the third floor. It's not mentioned at all when selling you the room. 3. There was no airconditioning and the room was hot. A pedestal fan was provided. 4. The bed mattress was lumpy and IMO low quality. 5. Coffee making facilities were provided but if you are a black tea drinker you are out of luck. 6. There was no hot water on two occassions during our three day stay. 7. The shower is over the bath which has high sides and is difficult to climb in and out of. No non slip mats to assist either. At 70 years, the last thing you need is to take a fall trying to navigate the shower. Who even takes a bath these days? For these reasons we gave a low rating for this hotel despite its positive reviews.

The hotel is beautiful! The lobby has a hand-painted ceiling, the restaurant is gorgeous, the staff could not be kinder or more accomofating. Staying there was a total delight!

Very nice clean hotel with spacious and comfortable rooms but very poor customer service. The hotel has almost 200 rooms but only had one person at the front desk to check people in so we had to wait more than 30 minutes even though many other employees, and the manager passed and watched us waiting. At other times when I asked questions to the front desk about directions or where a souvenir shop it they were super unhelpful and indifferent.