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Overall， it's a lousy stay from the check-in to check-out. During the check-in, we asked if we could leave our luggage in the concierge temporary for a quick shopping, but we were shocked by their answers - they will charge 5 pounds per luggage in cash! The room wasn't clean enough to me; there are some crumbs left on the carpet and couch. Within 20 mins, I called the house keeping twice to clean up those mess, but nobody answered the call not even to come! In the night, tried to turn on the desk lamp but suddenly realized all the desk lamps in the room are unplugged purposedly! By the time of check-out, I requested the staff to provide me the invoice which was promised by the staff do the check-in. That check-out guy said they never have such practice, and the check-in guy shall be new and does not know the rule! I disagreed this Hotel deserve 4-star rating.

Restaurant staff are very polite and the receptionists are cool. Breakfast is good, room is clean and quiet

Excellent hotel experience

The hotel is near the Enbankment tube station. You can walk to the bank of the river as well. Room is clean and comfortable

Restaurant staff are very polite and the receptionists are cool. Breakfast is good, room is clean and quiet

An excellent hospitality experiences, with fabulous hotel design, cleanliness, nice staff and high dining standard.

The review could be much better if the matainance of this apartment had been kept carefully. The shower in the master room could not use normally, even thougth the manager changed the shower head for us after we asked, but still hard to control the faucet and the tempreture of the water..... There were many ants found in the kitchen and bathrooms and bed room....... felt so disgustin. Feel sorry to write these unhappy situations that we never met before, hope the host could pay attention to it.