当卡滑雪假期

Sobre este hotel no puedo escribir mucho, fuimos reubicados en otro hotel,

Good

Very disappointing experience. During check-in on October 11, I was promised a birthday surprise for October 12. I received a note to collect my gift, but during checkout, the employee took the note and returned without my gift. When I asked for the note back, he refused. Please don’t make promises you have no intention of honoring. The room was infested with mosquitoes and had a giant moth, requiring me to request fumigation. The refrigerator was not fully stocked, and housekeeping failed to consistently replace towels and replenish hygiene products. Customer service was equally disappointing. On one occasion, I waited 30 minutes in the lobby just for a bartender to ask what drink I wanted. The hotel also refused to let my inDrive driver (similar to Uber in Mexico) enter the property to pick me up, which was frustrating and inconvenient. Between the poor room conditions, inadequate housekeeping, and terrible customer service, I would not recommend this hotel or stay here again.

Great place 🙌 Amazing staff !!!

We had a wonderful stay at Hotelito Azul. The property has been beautifully renovated and has a fresh, relaxing atmosphere. Every morning, a complimentary basket of artisanal bread and American coffee was delivered to our room, which was such a lovely way to start the day. The Hotelito Azul team was attentive, welcoming, and genuinely friendly throughout our stay. At first, I was a little unsure about having communication primarily through WhatsApp, as it was a new experience for me. However, I quickly became comfortable with it. The team always responded very quickly, and I never had to worry about getting assistance whenever I needed it. We also enjoyed the gym and spent plenty of time relaxing on the rooftop terraces, taking in the beautiful views of the Caribbean Sea and the surrounding Tulum jungle. A beautiful place to relax, disconnect, and enjoy the Tulum experience. We would definitely stay here again!

Very disappointing experience. During check-in on October 11, I was promised a birthday surprise for October 12. I received a note to collect my gift, but during checkout, the employee took the note and returned without my gift. When I asked for the note back, he refused. Please don’t make promises you have no intention of honoring. The room was infested with mosquitoes and had a giant moth, requiring me to request fumigation. The refrigerator was not fully stocked, and housekeeping failed to consistently replace towels and replenish hygiene products. Customer service was equally disappointing. On one occasion, I waited 30 minutes in the lobby just for a bartender to ask what drink I wanted. The hotel also refused to let my inDrive driver (similar to Uber in Mexico) enter the property to pick me up, which was frustrating and inconvenient. Between the poor room conditions, inadequate housekeeping, and terrible customer service, I would not recommend this hotel or stay here again.

We had a wonderful stay at Hotelito Azul. The property has been beautifully renovated and has a fresh, relaxing atmosphere. Every morning, a complimentary basket of artisanal bread and American coffee was delivered to our room, which was such a lovely way to start the day. The Hotelito Azul team was attentive, welcoming, and genuinely friendly throughout our stay. At first, I was a little unsure about having communication primarily through WhatsApp, as it was a new experience for me. However, I quickly became comfortable with it. The team always responded very quickly, and I never had to worry about getting assistance whenever I needed it. We also enjoyed the gym and spent plenty of time relaxing on the rooftop terraces, taking in the beautiful views of the Caribbean Sea and the surrounding Tulum jungle. A beautiful place to relax, disconnect, and enjoy the Tulum experience. We would definitely stay here again!

I really liked this hotel and the comfort it provides is unmatched. Every one of the staff members is really attentive and nice. The only reason I’m giving it 4 starts instead of 5 is the food. Out of all the restaurants around this hotel, just one met my expectations.

Neat as usual

好舊 牙擦牙膏之類沒有提供 隔音差 優點是大海景 僅此而已

Good

We had a wonderful stay at Hotelito Azul. The property has been beautifully renovated and has a fresh, relaxing atmosphere. Every morning, a complimentary basket of artisanal bread and American coffee was delivered to our room, which was such a lovely way to start the day. The Hotelito Azul team was attentive, welcoming, and genuinely friendly throughout our stay. At first, I was a little unsure about having communication primarily through WhatsApp, as it was a new experience for me. However, I quickly became comfortable with it. The team always responded very quickly, and I never had to worry about getting assistance whenever I needed it. We also enjoyed the gym and spent plenty of time relaxing on the rooftop terraces, taking in the beautiful views of the Caribbean Sea and the surrounding Tulum jungle. A beautiful place to relax, disconnect, and enjoy the Tulum experience. We would definitely stay here again!