Tancah Ski Vacations

The Customer Service Was Awful Receptionist/ Check in and 1/4 Restaurant were awful I ended up with food poisoning. I will never go back the beach was Dirty and filled with seaweed not their fault it was the time of year but could have done a little better clean up

We had an overall enjoyable stay at this all-inclusive resort. The staff was very friendly, welcoming, and helpful throughout our visit. The resort itself was clean and well maintained, and we thought the food was good with plenty of options to choose from. There were a couple of downsides that affected our experience. We had ants in our room, which was disappointing and definitely something that should be addressed. The biggest issue for us was the amount of sargassum/seagrass along the shoreline. Unfortunately, it made the beach pretty much unusable during our stay, which was disappointing since enjoying the beach was something we were really looking forward to. Overall, we still had a nice stay and appreciated the friendly staff, cleanliness of the resort, and good food. With better pest control in the rooms and improved management of the seaweed along the beach, the experience would have been much better.

Clean..Staff was friendly.. portions were small..Cheap alcohol.... clientele has changed... No dress code enforcement...

The hotel was beyond clean and staff and food were amazing. Can say enough about the entire experience and can’t wait to go back. The art work is very strange, not sure what they were thinking but everything else was exceptional

Amazing experience: exactly what we needed in Tulum We moved to Delek Tulum after having a disappointing experience at Azulik, and the difference was incredible. From the moment we arrived, the staff was welcoming, friendly, and genuinely helpful. They made our group feel comfortable and immediately turned our trip around. The property was clean, well maintained, and everything worked exactly as it should. The A/C kept the rooms comfortable, the Wi-Fi worked perfectly, the amenities were clean and fully functional, and having a beautiful pool to enjoy was a huge plus. What stood out the most, however, was the staff and the service. Everyone we interacted with was attentive, kind, and happy to help. The atmosphere felt relaxed and welcoming, which is exactly what you want when vacationing in Tulum. After moving hotels, we were finally able to relax and enjoy the rest of our vacation. Our entire group of six was very happy with the decision to stay at Delek. We would absolutely stay here again and highly recommend Delek Tulum to anyone looking for a comfortable, clean, welcoming place with excellent service. Thank you to the entire Delek team for turning our trip around!