埃里尔旅游套票 | 埃里尔机票+酒店优惠低至 4 折

Excelebte

I booked 2 rooms in our reservation, one for myself and one for my parents. During check in, the line was long and slow (waited about 45mins). The reception was understaffed. When I finally made it to the reception, the receptionist told me that only rooms with two double beds were available and in two separate towers. If I wanted one big bed and the two rooms to be in the same tower, I had to upgrade my room to a suite. I asked for my parents' room to be upgraded so that they could sleep in the same bed but the receptionist said that she couldn't just upgrade one room and that both rooms had to be upgraded for the additional rate of $350. She did not mention that it was per room and per night until I asked her. She had bad attitude and was annoyed at the question. We upgraded both rooms to suites and the hotel couldn't even provide us with some toothpaste and insisted we buy it at the overpriced convenience stores downstair. The bathtub and bidet were not clean, there were left over hair from the previous guests. The bedsheet in my room had a brown stain. The location was convenient to reach all the hot spots in Las Vegas. Will never stay at this hotel again when in Las Vegas, even if the rooms were free.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....