Bernina Pass Tours

Extremely Disappointing Experience – Subpar Amenities & Poor Service Rating: 1 / 10 My 3-night stay during peak summer season at Hapimag Resort Interlaken was hands-down one of the worst "apartment hotel" experiences. Given the high seasonal rates, the quality and service was extremely disappointing to say the least. * Sweltering Rooms & Broken Appliances: There is no A/C. Our room had a single broken fan that could barely stand. When requested, we were handed a tiny table fan. The toaster was broken, and there was no microwave. When delivered, a staff member acted visibly angry and literally slammed the microwave onto the kitchen counter * Power Outage & Zero Support: At 7 AM, the power completely died in our apartment. The front desk doesn't open until 8 AM, so we sat in the dark unable to charge devices before heading out. A guest had to go to a public bathroom downstairs just to plug in a hair straightener. * Hostile Service: We had back-to-back stays, so we had to switch apartments and leave luggage at the desk. When asked to wait a few minutes for a hot hair tool to cool before packing, the desk staff was visibly annoyed, making faces and rolling her eyes. * Garbage Duty: Guests are expected to haul their own trash out to a dumpster behind the resort, where the stench was unbearable. The resort manager brushed off the feedback without any real concern. Very poor value for the money. I would not recommend staying here.

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.