卡夫雷拉旅游套票 | 卡夫雷拉机票+酒店优惠低至 4 折

The room has issues , the padio doors don't close properly causing masquittos and flies to get inside. The AC in the living room is almost non exisitant causing the temperature to never get under 75C in the bedrooms ithe AC works well. They list it as a 3 star but id say its more of a 2 star. During the night we saw coachroaches or mayby they were palmetto bugs running across the floor, lots of ants too. The room is spacious and nice just need to adresse the padio doors and reduce the ants and bugs but then again we are in the Dominican so cant expect perfection.

El jacuzzi en la playa fueron de lo mejor. El maletero solo nos dijo con señas donde estaba nuestra habitación, tuvimos que seguir preguntando. Al llegar la puerta no abría y tuve que volver donde la chica del lobby que siempre fue muy amable. Hay una señora en uno de los puesto de bebidas muy mal hablada y miraba mal a todos los huéspedes cuando le pedían algo. A veces los camareros se hablan mal entre ellos, pero entiendo que es por la presión al ser pocos. Si tuvieran una refresquera disponible eso le ayudaría bastante ya que el huésped debe para todo que estar llamándo al camarero y veo que son pocos. Tienen muchas cosas positivas también como por ejemplo: la comida, muy rica. Si buscas un lugar para relajarte sin mucho escándalo es un súper lugar. Las piscinas en buen estado y la vistas al mar en las tardes son hermosas. La chicas del lobby muy amables también. Lo recomiendo, pero hay cosas que pueden mejorar.

Within the first 24hr of our stay, we experienced a number of issues which ultimately resulted in us leaving after one night (booked for 4 nights). - the day before checking in, we received a message stating that the property was trying to charge our card for the whole booking even though we had already booked and paid in full through Expedia. Luckily the bank rejected the payment and we resolved the issue with the property. -upon arrival, we noticed a lot of damage to the room. looks like water damage, missing lights, fans not working and door handles falling off. - we were locked out 2x times on our first day. The property uses an app that creates a code on the lock. This didn’t work the first time and WAS CONFIRMED TO BE MALFUNCTIONING and needed to be re programmed. The 2nd time we were locked out at 9:30pm at night. There is no front desk worker however there was a maintenance person who was eventually able to let us in. This was stressful. - that same night there was a big party above us and went on until 3am. My wife and I didn’t sleep much that night. - due to these two issues on the first night we decided to leave and request a refund. The property denied it however said, if they could recoup their money from the party people above us through their security deposit, they would refund us. They never did but offered us 100$ for the inconvenience which we never received. Will never book a Kristy Collection property again after being treated this bad.