Totnes Castle Tours

I really cannot fault our recent stay, the only irritating thing was when I booked online I requested a ground floor room due to health issues and never and any sort of feedback, when we arrived I again requested a ground floor room and was told that this hotel didn't have any ground floor rooms ( I didn't mishear this as my partner clearly heard it as well she confirmed) but this hotel definitely does have ground floor rooms and I do not understand why I was told differently. Apart from that obviously annoying episode the stay was really good