Palmares Open Mall Tours

We had a truly exceptional stay at El Carmelo Mountain Lodge. What made our experience outstanding was the personalized and attentive care provided exclusively by Ms. Neyla. I was traveling with my cousin, and on our first day she became ill to her stomach. Ms. Neyla kindly prepared a homemade soup for her and assisted us in obtaining the appropriate medication. Thanks to her thoughtful care, my cousin recovered quickly. Later in our stay, when we experienced sunburn, Ms. Neyla immediately provided soothing cream for our faces, once again showing her genuine dedication to guest well-being. Breakfast, which was included with our reservation, was excellent—no complaints at all. Dinner was also prepared with great care and was truly enjoyable. At the end of our visit, Ms. Neyla informed us that the soup she had prepared for my cousin was offered as a courtesy, which we deeply appreciated. We are sincerely grateful for the exceptional service provided by Ms. Neyla. I highly recommend this lodge and look forward to returning in the future.

Our room lacked upscale amenities. The shower bath combination was old and inefficient. It took a longtime to get hot water and was dangerous to use. The location of the room was over the dining room and always smelt like food. They say the rooms are sound proof and the noise from downstairs was always present. I would not recommend getting the Master 1 room, We were very unhappy. Sofi The girl who took care of almost everything was incredibly pleasant and kind and made our stay along with the rest of the staff a positive experience. Thank you 🙏

We loved our stay; staff were amazing (especially Tomas & Balti), food was fantastic. The glam camps were so cute with breathtaking views, the entire place is magical. If you are using their transport be sure to confirm times as we often found ourself waiting but overall fantastic stay! Insider tip be sure to check out Cuarto Dominio for a tasting as that was a highlight of our stay!