Chappaqua Vacations from $759

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Great staff, great location, but sorely lacking amenities.

**Disappointing Stay – Poor Maintenance and Lack of Customer Service** For the price, I expected much better. Unfortunately, our experience was disappointing from check-in to checkout. Upon arrival, we found a stain on the bed, a bathtub that barely drained, an unstable bathroom shelf, and a smoke detector that beeped constantly throughout our stay. I documented the issues and brought them to management's attention, yet none were addressed before we checked out. To make matters worse, housekeeping is an additional charge, but the property doesn't provide basic cleaning supplies for guests to maintain the space themselves. While I understand that maintenance issues can arise, what I find unacceptable is the complete lack of effort to resolve them once reported. At this price point, guests should expect a clean, safe, and properly maintained unit is the opposite of what I received.

The location was excellent, in a safe, vibrant area that made it easy to explore nearby attractions. The property was consistently clean, with well-kept common areas and a tidy exterior. The staff provided exceptional assistance and were always ready to address questions or concerns. Our room was meticulously maintained, with comfortable furnishings and all the amenities needed for a pleasant stay. Overall, it was a very satisfying experience, though there are areas for improvement, such as enhancing recreational facilities.