Chepstow Vacations from $1,018

The building was in a great location. a nice quiet square, just 5 minutes from the start of all the bars and restaurants. The room itself was nothing like the pictures. It was one small room only which contained the shower and the sink. there was no wardrobe or cupboard to put clothes and shoes. There was a single rail attached to a roof beam which had 6 clothes hangers. The most alarming problem, was the fact that there was no toilet. This was located on the landing which needed a separate key to open. This is not ideal when you wake up during the night and its dark and you need to locate the key before you can use the toilet. The room we was allocated, but looked nothing like the pictures, was located at the top of the building. Apparently, it was on the 3rd floor. But to get there, you had to walk up 5 small staircases, 55 steps in total. When we arrived, i did complain about the room and we was offered a different one in the basement, as long as we had used nothing in the room. Unfortunately in the 2 hours between sending my complaint and receiving the reply, we had unpacked and showered, rendering the room used. For the money we paid, the minimum you expect is an en-suite toilet.

The property is located in a nice area of the town , but overall the amenities and the rooms are centuries old. If you need a a place to crash out after a bender it would be suitable because you won’t feel the cold. The rooms are so tiny and the king size bed is two singles put together. For the price I paid I would have went to a premier in or travel lodge as they would be a class above this hotel. Staff are nice and friendly and the hotel is clean. No bathtub, no air con, no double glazing ! Heating is not turned on until 7pm, had to go to reception to request it.

The hotel was clean but you can tell it is ready for a refurbishment. In the top floor room that I was in I could hear the road noise very loudly as if the window was open which it was not. In the bathroom one of the floor tiles had no grout in it. The carpets were slightly stained and paint work all scratched in the room. The door did not fully fit the frame so when going to sleep you could see lots of light from the hallway. The staff were lovely as was the food in the restaurant.