9/10 Wonderful! (1,952 reviews)
Hotel was ok, not worth the price. Previously stayed at the Bloc which was closer and more convenient. The train between terminals was good and fairly quick.
Worst part of the stay was the service. The parking should be subsidised for guests, the man working on reception said I did not need my parking ticket to be validated and therefore I was significantly over charged for parking. When I complained to reception they were unhelpful, admitted the ticket should have been validated, but said the only way to get my money back was to complain via the website. Shocking customer service.
My recommendation is to go to the Premier Inn next-door or The Bloc, better service and value for money.
Reviewed on Dec 1, 2025