After booking through Expedia, just prior to arrival we entered the first Room offered to us and there was a leak in the bathroom 6 feet long full of black mould the second room offered to us room 64 had no TV working and the toilet didn’t flush. We returned to the front desk to cancel and they only offered to give us our deposit back and said we had to go through Expedia to get the refund.
After contacting Expedia, they told us that the thrift Lodgegot paid the two nights stay $250and offered to give us $25 credit. We refused to credit and told them we wanted them to speak with management at the thrift Lodge and have our money returned . Four separate attempts with different people at Expedia to contact management didn’t change anything.
After contacting the thrift Lodge again, they finally agreed to credit my Visa $105 and indicate that this is the policy. I agree to when I called and booked through Expedia
So buyer beware when you book third-party
Reviewed on Oct 5, 2026
