“We take road trips for our summer vacations and we appreciate above and beyond customer service and this property was exceptional. All staff were exceptionally helpful and accomodating. The property though could use more cleaning, better yet, an upgrade. Carpet were stained, the room smelled aweful like moldy musty and the beds smelled like pet pea. We opened all doors and windows to air out before we went to bed, then left the window open all night.”
“We stayed in the upper lodge. It’s a nice place, dinner was fine, and we enjoyed the campfire afterwards. Bed was comfy and shower good. I didn’t like totally hearing the next-door neighbor’s movie at night and the fact that you couldn’t turn off the porch light to better see the great stars. Also, we never managed to lock the door from the outside, and we couldn’t open the window for fresh air because the latch was high and a table was in front of the window. Finally, know that there isn’t easy……
“For an extended stay hotel, the amenities were sparse. They did not give us enough dishes, or pans to cook in or a coffee maker. Several times we were awakened by loud parties in the parking lot and heavy pot smoking right outside our outside door. The police had to be called twice as well as the EMS for someone passed out beside our exit door. In addition, we had to deal with a broken elevator. My wife is unable to climb stairs without pain.”
“Was unfortunate that a coal train runs by hotel every few hours! (Hence the earplugs you are given) Would have been nice to know. Breakfast was marginal. Staff leaves a plunger when toilet gets plugged, room key stopped working on the second day, and no hooks for towels in the bathroom. Value not worth the price!”
“It was close to everything downtown, it was easy to find parking, the staff were friendly and helpful, and the bed was super comfortable. I would definitely stay there again.”