Louis M. Jones Memorial Park Tours

Staff super friendly and helpful. Location is ideal for train etc. We didn’t rent a car for further trips we ubered.

This property's management is obviously more concerned about making a buck that providing any sort of customer service. Due to a wildfire in the area, I called the day of our check-in to request a cancellation or rebook to a different date. The highway leading into Ouray was closed and law enforcement was urging people to stay away. I was told that as I booked through Expedia it was impossible to change the reservation and that they had a clear policy of no refund less than 14 days out. I understand the need to do that in normal circumstances, but this was not my fault. I contacted Expedia and they were willing to waive the penalty and issue a refund if they could get consent of the property. The property never responded to Expedia which should be a warning sign to anyone thinking about booking this property. There are more customer centric properties to stay in Ouray and that is where I will look next time, I choose to visit this charming community.