Verified review
2/10 Terrible
Laura lugo
Jul 29, 2024
Stayed 1 night in Jul 2024
Kocai
Property class: 3
Choose dates to view prices
Photo gallery for Kocai
Reviews
6.86.8 out of 10
Consider a stay at Kocai and take advantage of a free breakfast buffet, a terrace, and a garden. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with dry cleaning/laundry services and a restaurant.
Popular amenities
- Pool
- Breakfast included
- Pet friendly
- Parking included
- Free WiFi
- Restaurant
Room options
Check availability for these dates
Available filters for rooms
Showing 2 of 2 rooms
View all photos for Comfort Room
Comfort Room
- 54 sq ft
- 1 bedroom
- Sleeps 2
- 1 Double Bed
View all photos for Classic Double Room
Classic Double Room
- Garden view
- 54 sq ft
- 1 bedroom
- Sleeps 4
- 2 Double Beds
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About the neighborhood
Located in Izamal, Kocai is in the historical district. Centro Cultural y Artesanal is a local attraction and if an activity is on the agenda, Itzamna Park and Kinich Kak Moo Ruins are worth checking out. Visit our Izamal travel guide
49 #261 entre calle 28A y 28, 261, Izamal, YUC, 97540
What's nearby
Convent of San Antonio de Padua15 min walk - 0.8 miles- Centro Cultural y Artesanal15 min walk - 0.8 miles
- Itzamna Park15 min walk - 0.8 miles
- Kinich Kak Moo Ruins20 min walk - 1.1 miles
- Cenote Chihuán46 min drive - 21.3 miles
Getting around
- Mérida International Airport (MID)81 min drive
Restaurants
- Restaurante Zamna Izamal19 min walk
- Restaurant Café "Los Arcos20 min walk
- Restaurante Kinich3 min drive
- Flor De Izamal15 min walk
- Maria 3314 min walk
About this property
Kocai
- Hotel in the historical district
- You can look forward to a free breakfast buffet, a terrace, and a garden at Kocai. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with dry cleaning/laundry services and a restaurant.
- You'll also enjoy perks such as:
- An outdoor pool
- Free self parking
- Bike rentals, wedding services, and smoke-free premises
- Room features
- All guestrooms at Kocai feature perks such as premium bedding and pillow menus, in addition to amenities like free WiFi and free bottled water.
- Other conveniences in all rooms include:
- Memory foam beds and down comforters
- Rainfall showers and shampoo
- 40-inch Smart TVs with Netflix, streaming services, and digital channels
- Ceiling fans and daily housekeeping
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Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
- Available in some public areas: Free WiFi
Parking and transportation
- Free uncovered self parking on site
- Wheelchair-accessible parking and van parking available
Food and drink
- Free buffet breakfast available daily 7:00 AM to 11:00 AM
- A restaurant
Things to do
- Bicycle rentals
- Outdoor pool
Family friendly
- Outdoor pool
Conveniences
- Limited-hour front desk
Guest services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Wedding services
Outdoors
- Garden
- Terrace
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- No elevator
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
- Wheelchair-accessible registration desk
- Wheelchair-accessible van parking
More
- Communal living room
- Smoking not allowed
Room amenities
Bedroom
- Down comforter
- Memory foam mattress
- Pillow menu
- Premium bedding
Bathroom
- Rainfall showerhead
- Shampoo
- Shower
- Toilet paper
- Towels provided
Entertainment
- 40-inch smart TV with digital channels
- iPod dock
- MP3 dock
- Netflix
- Streaming services
Food and drink
- Free bottled water
More
- Ceiling fan
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 12:30 PM
Special check-in instructions
The front desk is open daily from 8:00 AM - 7:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools
Renovations and closures
This property is closed from July 28 2024 to July 27 2026 (dates subject to change).
The following facilities are closed on Tuesday, Wednesday, Friday, Saturday, and Sunday:
- Bar/lounge
- Children's pool
- Dining venue(s)
- Fitness facility
- Full-service spa
- Health club
- Hot springs
- Indoor pool
- Outdoor pool
- Public bath
- Sauna
- Hot tub
Access methods
Front desk (limited hours)
Pets
Pets allowed for an extra charge of MXN 250 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Property payment types
Important information
Optional extras
- Pet fee: MXN 250 per pet, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
We should mention
This property does not have elevators
Frequently asked questions
Does Kocai have a pool?
Yes, this property has an outdoor pool.
Is Kocai pet-friendly?
Yes, this hotel allows pets (limit 1 total). There's a fee of MXN 250 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.
How much is parking?
Self parking is free at this property.
What time is check-in at Kocai?
Check-in start time: 2:00 PM; Check-in end time: anytime.
What time is check-out at Kocai?
Check-out is at 12:30 PM.
Where is Kocai located?
Situated in the historical district, this hotel is within 1 mi (2 km) of Convent of San Antonio de Padua, Centro Cultural y Artesanal, and Itzamna Park. Kinich Kak Moo Ruins is 1.2 mi (1.9 km) away.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Kocai Reviews
6.8
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.4
Cleanliness
5.0
Amenities
7.4
Staff & service
7.4
Property conditions & facilities
Rating 10 - Excellent. 3 out of 5 reviews
10 - Excellent
3
Rating 8 - Good. 0 out of 5 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 5 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 5 reviews
4 - Poor
0
Rating 2 - Terrible. 2 out of 5 reviews
2 - Terrible
2
Reviews
Verified review
2/10 Terrible
Paulina
Jul 28, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ya no existe este hotel ya que fue perdída total en un accidente … el problema es q aún aparece en esta pagina y t confirman tu reserva por correo y al llegar no tienes donde hospedarte ya que el hotel ya no está en función “cerro por completo”
Stayed 2 nights in Jul 2024
Verified review
10/10 Excellent
Martha
Jul 6, 2023
Liked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones están increíbles! Y el lugar hermoso!
Stayed 1 night in Jul 2023
Verified review
10/10 Excellent
Ari
Mar 13, 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
la atencion es muy buena :) en las noches estaba muy fresco no nos hizo falta que no tuviera clima, durante el dia con la alberca uno se refresca super bien !!
Stayed 3 nights in Mar 2023
Verified review
10/10 Excellent
Nuria
Jan 30, 2024
Stayed 1 night in Jan 2024