Moulins Souterrains du Col-des-Roches Tours

Hotel staff and their manager needs to be more guest centric and approachable for guest needs. I had requested their shuttle to pick me up from Interlaken OST station but they didn’t respond initially for a few days and on the last day prior to my arrival, they responded they will arrange pick up but never confirmed my arrival time or any other details. Upon arrival, person who checked me in, said they check guest msgs every shift (which was not the case), dishonest response ruined our experience from the beginning. We had to walk with our luggage bags from train station to hotel and upon arrival their were not even apologetic about mess up. Front desk guy and their manager with bad attitude, I would not stay here again as I would spend this much money somewhere else. Their breakfast in the morning was best part, omelette was extra charge, $10 Swiss franks.

the room was huge, very nice, and had a really nice view of the alps. the staff was very friendly and the amenities were free. I definitely recommend. The hotel was right next to train station as well so it made it really convenient especially if you are tired from snowboarding/skiing all day

I think the reservation system should be more systematic and avoid the anxiety caused by not finding the booking until I provide the booking reference