Title: Rifóles Praia Hotel & Resort Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=&selected=2078481&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Rifóles Praia Hotel & Resort ## Photo gallery for Rifóles Praia Hotel & Resort ![5 outdoor pools, sun loungers - Rifóles Praia Hotel & Resort (Natal)](https://images.trvl-media.com/lodging/3000000/2080000/2078500/2078481/4836c3f8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Room | Minibar, in-room safe, blackout drapes, free WiFi - Rifóles Praia Hotel & Resort (Natal)](https://images.trvl-media.com/lodging/3000000/2080000/2078500/2078481/96c5154f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![5 outdoor pools, sun loungers - Rifóles Praia Hotel & Resort (Natal)](https://images.trvl-media.com/lodging/3000000/2080000/2078500/2078481/41e0f30b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Rifóles Praia Hotel & Resort (Natal)](https://images.trvl-media.com/lodging/3000000/2080000/2078500/2078481/15ca565a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Rifóles Praia Hotel & Resort (Natal)](https://images.trvl-media.com/lodging/3000000/2080000/2078500/2078481/8bc1e361.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies At Rifóles Praia Hotel & Resort, you can look forward to a swim-up bar, a poolside bar, and a terrace. With amenities like a beachfront location and beachfront dining, this hotel is the perfect place to soak up the sun. Treat yourself to a manicure/pedicure at the onsite spa. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. In addition to shopping on site and a garden, guests can connect to free in-room WiFi. ## Reviews 7.8 Good ## Popular amenities - Pool - Spa - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Mar 1 - Mar 2](https://www.expedia.com/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=2078481&PinnedHotelID=2078481&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=2078481&PinnedHotelID=2078481&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 2 - Mar 3](https://www.expedia.com/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=2078481&PinnedHotelID=2078481&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-02&endDate=2026-03-03&selected=2078481&PinnedHotelID=2078481&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 6 - Mar 8](https://www.expedia.com/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=2078481&PinnedHotelID=2078481&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-06&endDate=2026-03-08&selected=2078481&PinnedHotelID=2078481&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 13 - Mar 15](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=2078481&PinnedHotelID=2078481&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-13&endDate=2026-03-15&selected=2078481&PinnedHotelID=2078481&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Suíte Junior ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/3000000/2080000/2078500/2078481/427b1019.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suíte Junior ### Highlights Lanai Air conditioning Free rollaway/extra beds LCD TV Blackout drapes/curtains Shower/tub combination Private bathroom Hair dryer - Partial sea view - 323 sq ft - 1 bedroom - Sleeps 4 - 1 Double Bed ### View all photos for Suíte Superior ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/3000000/2080000/2078500/2078481/427b1019.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suíte Superior ### Highlights Lanai Air conditioning Free rollaway/extra beds LCD TV Blackout drapes/curtains Shower/tub combination Private bathroom Hair dryer - Sea view - 603 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Deluxe Room ![Deluxe Room | Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/3000000/2080000/2078500/2078481/96c5154f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 7.6 Good 11 reviews ### Highlights Lanai Air conditioning LCD TV Blackout drapes/curtains Separate bedroom Private bathroom Hair dryer Minibar - 258 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed OR 2 Twin Beds ### View all photos for Suite Junior with Sea View ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/3000000/2080000/2078500/2078481/5a81cbec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with Sea View - 322 sq ft - Sleeps 4 ### View all photos for Suite Master with Sea View ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/3000000/2080000/2078500/2078481/228d09ab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Master with Sea View - 602 sq ft - Sleeps 3 ### View all photos for Room with Balcony ![Minibar, in-room safe, blackout drapes, free WiFi](https://images.trvl-media.com/lodging/3000000/2080000/2078500/2078481/c85616ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room with Balcony - 258 sq ft - Sleeps 4 ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNatal-Hotels-Rifoles-Praia-Hotel-Resort.h2078481.Hotel-Information)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNatal-Hotels-Rifoles-Praia-Hotel-Resort.h2078481.Hotel-Information) ## About the neighborhood Located on the beach, Rifóles Praia Hotel & Resort is in Ponta Negra, a neighborhood in Natal. Christmas Tree and Estatua dos Reis Magos are local landmarks, and travelers looking to shop may want to visit Craft Fair of Ponta Negra and Praia Shopping. Traveling with kids? Consider O Maior Cajueiro, or check out an event or a game at Frasqueirao Stadium. [Visit our Natal travel guide](https://www.expedia.com/Natal.dx6142864) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-5.86684%2C-35.18035&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=w7gPoNwWSjScHC6KDo9nb4QDlTo=) Coronel Inácio Vale 8847, Ponta Negra Beach, Natal, RN, 590090-040 ### What's nearby - ![Oasis in dunes with vegetation and cloudy sky in Natal, Brazil](https://images.trvl-media.com/place/6142867/02fb6192-3690-455d-979e-bfa6c819912d.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Dunes Park 3 min walk \- 0.2 miles - ![360 aerial photo taken with drone of Morro do Careca in Ponta Negra, Natal, Brazil](https://images.trvl-media.com/place/6184938/c4e80bcc-6013-4ab1-8608-9489e0d01eaa.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Morro do Careca 4 min drive \- 1.9 miles - Craft Fair of Ponta Negra 7 min walk \- 0.4 miles - Natal Convention Center 9 min walk \- 0.5 miles - Artesanato Villarte Shops 10 min walk \- 0.6 miles ### Getting around - Natal Alecrim II Station 11 min drive - Natal (NAT-Governador Aluizio Alves Intl.) 61 min drive ### Restaurants - Camarões Potiguar 4 min walk - Curió - Pra cumê e beber 8 min walk - Don Matias Parrilla 9 min walk - Fogo & Chama 7 min walk - Átma Rooftop 3 min walk ## About this property ### Rifóles Praia Hotel & Resort Family-friendly hotel near Ponta Negra Beach You can look forward to a swim-up bar, a poolside bar, and a terrace at Rifóles Praia Hotel & Resort. With amenities like a beachfront location and beachfront dining, this hotel is the perfect place to soak up the sun. Treat yourself to a manicure/pedicure at the onsite spa. Be sure to enjoy breakfast, lunch, and dinner at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a garden. Additional perks include: - 5 outdoor pools and a children's pool, along with sun loungers and a swim-up bar - Free self parking - Express check-in, babysitting (surcharge), and beach umbrellas - A banquet hall, smoke-free premises, and beach towels Room features All 204 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes. More conveniences in all rooms include: - Bathrooms with free toiletries and hair dryers - 32-inch LCD TVs with cable channels - Lanais, daily housekeeping, and phones ## Similar properties ![Poolside bar](https://images.trvl-media.com/lodging/1000000/530000/527000/526962/ee5ded3d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### EL ARAM NATAL MAR Ponta Negra - Pool - Breakfast included - Pet friendly - Free WiFi 7.6 Good 434 reviews $74 nightly $78 total Apr 1 - Apr 2 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=526962&PinnedHotelID=526962&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/2000000/1500000/1490100/1490044/a4649dd2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Serhs Natal Grand Hotel & Resort Via Costeira - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 1,001 reviews $138 nightly $145 total Mar 31 - Apr 1 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=1490044&PinnedHotelID=1490044&HadPinnedHotel=true®ionId=-1&adults=2) ![5 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/530000/527000/526956/8a44f731.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Marsol Beach Via Costeira - 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Pool - Hot tub - All Inclusive - Pet friendly 8.8 Excellent 102 reviews $168 nightly $178 total Mar 3 - Mar 4 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=48022&PinnedHotelID=48022&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=2078481&PinnedHotelID=2078481&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=2078481,526962,1490044,526956,15080422) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - 2 restaurants - A bar/lounge - A poolside bar - A swim-up bar - Snack bar/deli ### Restaurants on site - Palhoca ### Things to do - 5 outdoor pools - Arcade/game room - Children's pool - Free children's club - Full-service spa - Playground - Sauna - Shopping - Steam room - TV in common areas ### Family friendly - 5 outdoor pools - Arcade/game room - Babysitting (surcharge) - Children's pool - Free children's club - Laundry facilities - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 24-hour business center - Conference center (3,100 square feet of space) - Meeting rooms ### Outdoors - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers - Terrace ### Full-service spa - Manicures/pedicures ### Accessibility - No elevator ### More - 1 building - 8 floors - Banquet hall - Built in 2000 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - 32-inch LCD TV with cable channels ### Food and drink - Limited room service - Minibar ### More - Air conditioning - Phone - Safe ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: noon Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher, a smoke detector, and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information. Only registered guests are allowed in the guestrooms ### Property is also known as Rifoles Rifoles Praia Rifoles Praia Hotel & Resort Rifoles Praia Hotel & Resort Natal Rifoles Praia Hotel Resort Rifoles Praia Natal Rifoles Hotel Natal Rifoles Praia Hotel Natal, Brazil Rifoles Praia Hotel Resort Natal Rifóles Praia Hotel Rifoles Praia Hotel Resort Rifoles Praia & Resort Natal Rifóles Praia Hotel & Resort Hotel Rifóles Praia Hotel & Resort Natal Rifóles Praia Hotel & Resort Hotel Natal ## Frequently asked questions ### Does Rifóles Praia Hotel & Resort have a pool? ### Is Rifóles Praia Hotel & Resort pet-friendly? ### How much is parking? ### What time is check-in at Rifóles Praia Hotel & Resort? ### What time is check-out at Rifóles Praia Hotel & Resort? ### Where is Rifóles Praia Hotel & Resort located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Rifóles Praia Hotel & Resort Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 7.6 Cleanliness ### 8.8 Location ### 8.0 Staff & service ### 7.4 Property conditions & facilities 10 - Excellent 116 8 - Good 111 6 - Okay 62 4 - Poor 27 2 - Terrible 14 ## Reviews ### 6/10 Okay #### Mo Jan 10, 2025 Liked: Cleanliness, staff & service, room comfort #### Worse WiFi ever, they don’t accept Apple Pay. Great hotel in a great location. However, there are a few weird things that Americans will find very unusual one is they do not accept Apple Pay (when even the street vendors in Brazil do). Second it’s probably the worst Wi-Fi in a hotel I have ever used in Brazil. They probably don’t even try to improve it so if you work remote do not rely on the Wi-Fi. It’s absolutely hideous. The only thing that saved this hotel is the location, the breakfast and the staff Everything else is just not great, needless to say that I wouldn’t return. ##### Mo Stayed 3 nights in Jan 2025 ### 4/10 Poor #### Damon Dec 12, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Probably Better Options I don't want to rag on the place, but my guess is that there are much better options. This place is rundown, physically uncomfortable (the bed! The chairs in the room! Even the loungers by the pool!), noisy, and just not nice. Very minimal english was spoken (not their fault; I'm the one visiting, so that's my problem to deal with) which made asking for things very challenging. The room I was put in had construction occuring above and next to it, preventing me from ever "relaxing" in my room during normal business hours. Additionally, the room lacked blankets (just a sheet) and the AC options were "freezing" or "minimal and humid." The buffet offerings for dinner and breakfast were fine, though you can't just "a glass" of wine with dinner. The pool areas were nice as well (if you can tolerate children.) Oh, and points for a swim-up bar. Direct beach access from the hotel was also a plus (even if the surf made the water a little too rough to enjoy.) And the showers were hot and with great water pressure. But overall, the place seems underutilized; beach bars and in-lobby coffee bars that were unattended, difficulty in getting waiters' attention for service at the pool, things like that. ##### Damon Stayed 2 nights in Dec 2024 ### 8/10 Good #### Larry Jan 20, 2024 Liked: Cleanliness, staff & service, amenities The hotel is nice however, the walls are thin. You can hear other guests and there’s this strange window in the bathroom that is open to, I believe, a mechanical room and the room next door also has a window with the same situation and you could hear each other whether it was conversation or using the bathroom. Also was next to a housekeeping room and heard them anytime they were there. ##### Larry Stayed 9 nights in Jan 2024 ### 6/10 Okay #### Viviane Mar 29, 2023 Liked: Staff & service Disliked: Property conditions & facilities I would give 5 stars for the locations and views. The hotel is very old and smells mold. My first room was horrible. I wasn't sure if the linens was changed because of the stains we saw. My second room was ok. Overall I do not recommend this hotel if you like comfortable rooms like me. ##### Viviane Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Ana Catarina de Lima Nov 10, 2025 Liked: Cleanliness, staff & service, amenities Hotel maravilhoso. Ótimo atendimento. Superou as minhas expectativas. ##### Ana Catarina de Lima Stayed 1 night in Nov 2025 ### 6/10 Okay #### Laura Oct 27, 2025 Hotel razoável. ##### Laura Stayed 2 nights in Oct 2025 ### 4/10 Poor #### RAFAEL Sep 19, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A área externa é boa mas os quartos cheiram a mofo Fiquei hospedado no Rifóles Praia Hotel & Resort e tive uma experiência bem decepcionante. A parte externa é ótima, bem cuidada, o café da manhã é bom e o acesso à praia é excelente. Porém, o quarto em que fiquei (5º andar) tinha cheiro forte de mofo, precisei dormir com a janela aberta, e ouvi muitos outros hóspedes reclamando do mesmo problema. As acomodações internas são fracas e não condizem com a estrutura externa. Outro ponto negativo é que o hotel não aceita pagamento por aproximação, apenas cartão físico, pix ou dinheiro. Por isso, optamos por não consumir nada lá dentro e acabamos usando restaurantes e mercados próximos, o que foi a parte positiva. O pior foi no check-out: ao recusarmos pagar a taxa de turismo opcional, minha esposa foi obrigada a escrever de próprio punho uma declaração, ditada em voz alta pela recepcionista, gerando enorme constrangimento. Não recebemos cópia do documento. Achei a atitude abusiva e desrespeitosa. No geral, apesar da boa área externa e da localização, os quartos ruins, a falta de tecnologia de pagamento e o constrangimento no atendimento fizeram a estadia ser péssima. Não voltarei. ##### RAFAEL Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### FABIO Sep 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Recepção/atendimento excelentes, comida gostosa. Tudo muito bom. Relação custo benefício show de bola. ##### FABIO Stayed 2 nights in Sep 2025 ### 8/10 Good #### André Lima T Sep 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantástico, mas necessita de reformas Hotel tradicional em Ponta Negra que já merece reformas e atualizações para um público cada vez mais exigente. Apesar disso, a limpeza é impecável e o atendimento cortês e diligente. Seu grande diferencial em relação a qualquer outro hotel mais moderno na região está em seu amplo e variado parque aquático e ser do tipo pé-na-areia, com disponibilidade de serviços na praia. ##### André Lima T Stayed 2 nights in Aug 2025 ### 8/10 Good #### Adil Emilson Aug 31, 2025 Liked: Cleanliness, staff & service #### Viagem de férias A experiência foi boa, o hotel é bem grande e os funcionários são bem educados e receptivos, o quarto é bem arrumado e organizado, tudo novo. A cama achei um pouco dura. O café da manhã é bastante variado e o acesso a praia é bom. Perto de vários restaurantes e tem um mercado perto. Voltarei ![](https://a.travel-assets.com/ugc/hotel-reviews/3ccd6840-8f75-405d-bf07-529cd1b92c43-1756677356553.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/86a291b4-1291-4b85-8db1-aab6d7b095c0-1756677378302.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Adil Emilson Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### JOÃO EDSON Aug 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente Local excelente, bem localizado, bem cuidado e atendimento maravilhoso. Hotel pé na areia com restaurante muito bom! ##### JOÃO EDSON Stayed 7 nights in Aug 2025 ### 6/10 Okay #### Antero Aug 22, 2025 Disliked: Room comfort #### Acomodação ruim MOFO NO QUARTO, FERRUGEM - toalhas ruins - cama causando dor nas costas - da para sentir as molas. ##### Antero Stayed 3 nights in Aug 2025 ### 6/10 Okay #### JAQUELINE Jul 31, 2025 Liked: Cleanliness #### Não fui atendida numa solicitação para arrumar TV Hotel tem muito cheiro de mofo e tem quartos antigos e a cama não era confortável. Café da manhã bom. Área de lazer, piscinas muito boas. Meu quarto tinha TV com péssima imagem, pedi para irem arrumar e nunca foram. Pedi para trocar de quarto e não me atenderam. Pelo atendimento ruim não voltarei. ##### JAQUELINE Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Everson Jul 24, 2025 Liked: Cleanliness, staff & service, room comfort As crianças amaram a experiência. Hotel possui uma excelente estrutura de áreas comuns: piscinas, brinquedoteca, café da manhã excelente ( vasta opção). Achei que os quartos precisam de reforma e as TV o sinal é péssimo. De resto, voltaria novamente! ##### Everson Stayed 2 nights in Jul 2025 ### 8/10 Good #### Patricia Jul 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel oferece bom serviço com funcionários bem simpáticos e educados. O café da manhã e jantar muito bons Apenas destaco que o Hotel precisa de uma reforma em alguns lugares que inclusive estão acontecendo Bem localizado e lugar seguro Boa opção em Natal ##### Patricia Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Henrique May 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muito bom! Pessoal atencioso e educado. Comida excelente. Certamente retornarei ##### Henrique Stayed 2 nights in May 2025 ### 4/10 Poor #### ISABEL Apr 23, 2025 peguei um quarto que esta fedendo a mofo comuniquei a recepção e eles me acomodaram em outro quarto, tv sem acesso aos canais, o wifi não pega os dados moveis também não pegava so pegava na recepção ##### ISABEL Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Maria de Fátima Apr 22, 2025 Liked: Staff & service, property conditions & facilities, room comfort #### Bom hotel Hotel bom para família e crianças gostei bastante voltaria sim ##### Maria de Fátima Stayed 4 nights in Apr 2025 ### 6/10 Okay #### Osnir Apr 13, 2025 Apartamento reservado, úmido, com vários sinais de mofo, sem condições de uso. Trocaram por um melhor, porém a TV não ligou, trocaram e não ligou, ficamos 6 dias sem TV. Hotel muito sujo, área das piscinas sujas,funcionários despreparados. Café da manhã muito fraco, parte quente sem sabor e todos os 6 dias o mesmo cardápio. ##### Osnir Stayed 6 nights in Apr 2025 ### 4/10 Poor #### Verified traveler Mar 27, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Não recomendo esse hotel Não gostei e não recomendo. Quarto lotado de pernilongos. Porta da sacada quebrada . Ar condicionado super barulhento e além de tudo havia um barulho constante a noite toda . Cama super desconfortável, luz do banheiro não estava funcionando direito e telefone quebrado . ##### Verified traveler Stayed 2 nights in Mar 2025 ### 6/10 Okay #### Roberto c Mar 7, 2025 Disliked: Staff & service #### Péssima Experiência Foi uma das piores hospedagens. Cafe da manhã ate com bastante itens mas.sem qualidade, farto em.frutas que salva o cafe da manha. Fiz a reserva em uma suite luxo, e que no anuncio tinha viata do mar. Acabou sendo um quarto no piso da garagm ,umido, piso vazando no quarto e banheiro., apesar de ser uma suite reformada. Reclamei no checkin mas disseram que o hotel estava cheio, mesmo me propondo a pagar a diferença. Ha um serio preconceito e os piores quartos sao destinados ao Hoteis.com e outros sites. Reclamamos varias cezes mas a recepcionista Rayara, acho que era esse o nome so revirava os olhos e com total desprezo para resolver qq problema. Na véspera do meu checkout conseguimos com um funcionario da recepção que nao pegamos o nome, trocou nossa suite da 624 para 615, um apto antigo ainda aem.reforma, mas ligava o chuveiro e agua vazava pelo quarto. Enfim ficamos o minimos de tempo possivel no quarto. Nunca mais voltarei neste hotel caso volte a Natal. ##### Roberto c Stayed 6 nights in Feb 2025 ### 6/10 Okay #### Carlos Martins Feb 12, 2025 Liked: Cleanliness #### Razoável Não foi boa, escolhi o hotel devido a ter recreação infantil, porém as recriaçoes são limitadas. ##### Carlos Martins Stayed 5 nights in Feb 2025 ### 6/10 Okay #### Alessandra Feb 3, 2025 Liked: Cleanliness Disliked: Staff & service #### Péssimo Resort Hotel sem tv a cabo. Não funcionava um canal. Internet no apto não funcionava. Informei ao hotel 3 vezes. Na terceira vez fui na recepção conversar mandaram técnico e o mesmo falou que não tinha o que fazer. Quanto a internet o mesmo falou que não era com ele. E não se movimentou para nada. Ficamos por 8 dias sem acesso a nada. Um dos dias minha filha passou mal e tivemos que ficar no quarto. Foi horrível nada funcionava. Serviço bem ruim da recepção. A recepcionista falou no terceiro dia que estávamos nesse apto que o mensageiro iria no quarto para me mostrar um apto para trocarmos não foi ninguém. Na véspera de irmos embora no sétimo dia deixaram uma carta que iam nos mudar de apto as 18h. Só que no dia seguinte as 8:30h saímos da hotel. Uma falta de atenção total com cliente. Conversei na véspera de sair do hotel com a Patrícia que estava substituindo a gerente e ela só sabia pedir desculpas e falava que iria verificar. Jantamos no hotel todos dias. Comida quase semore a mesma. Sobremesas pareciam todas industrializadas. Nada gostoso. Achamos bem ruim restaurante do hotel. Deveriam ter sobremesa regionais e caseiras. Quem vai num resort quer comer comidas regionais saborosas e belas sobremesas. Funcionários restaurante faziam Pouco caso, vc pedia informação de alguma comida eles falam tem que falar com o chef e viravam as costas. Ué…. Nós hóspedes que deveríamos entrar na cozinha e falar com o Chef? . Foi o pior hotel que fiquei a anos. Não recomendo de jeito nenhum. ##### Alessandra Stayed 8 nights in Jan 2025 ### 6/10 Okay #### Pedro Jan 26, 2025 Disliked: Staff & service, room comfort #### Não voltarei mais! Já tinha ido 2 vezes nesse hotel, e tinha adorado, dessa vez não tive muita sorte, o hotel está precisando URGENTE de uma reforma, quartos com muito cheiro de morfo, guarda-roupa precisando de manutenção, bacia sanitária quebrada, corredores com aspecto de descuido. Na chegada fui muito mal atendida pela recepcionista Sergilandia Fraga, mal humorada e seca nas sua palavras, não colaborativa para resolver nosso problema. Fiquei muito decepcionada. A única coisa boa foi o gerente Leandro, que com uma educação sem igual resolveu meu problema e me tratou muito bem. ##### Pedro Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Misterlane Jan 15, 2025 Hotel maravilhoso, atendimento excelente, recreação para crianças sensacional, equipe de recreação super atenciosos. 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