Palazzo Sortino-Trono Tours

The room was comfortable as was the bed. The breakfast was wonderful with plenty of options and the view from the outdoor terrace was beautiful. We would stay here again.

Location is top notch, close to all shops and was nice. Check in was seamless and communication was ok. Room was clean and had a nice view. Staff are generally friendly. Other reviews were correct, it feels dated. There was very obviously little maintenance done over the years… The safe didn’t work. There was no ironing board, only an iron. The mini fridge smelled and didn’t look like it was maintained. AC stopped working halfway through the night. It also felt stuffy in the room, like the air handlers hadn’t been cleaned. You can visibly see the finishes throughout the facility hadn’t been cleaned much. When we arrived there were no coffee pods for the coffee machine: there was space for 4 in the drawer. When we called reception to ask for coffee, they gave us 2. After cleaning the room the following day they gave us only 1. Overall the stay was ok but you can tell there is little maintenance and corners are cut. It’s too bad because there is a lot of potential in this hotel.

We booked a room in June for a September 3-night stay. When we arrived at the hotel I was told there were no rooms available. I was redirected to stay at another hotel 15 minutes away. We met another couple who had the same experience. We believe they overbooked but did not tell either couple that this was the case. Very inconvenient, to say the least. The only redemption was that they offered us a free dinner and spa access after we sent a complaint to Hotels.com. They did not extend this offer to the other couple who were also sent away (probably because they hadn't booked through Hotels.com and did not send a complaint).