Lake Ella Park Tours

We stay here often, but the receptionist who checked me in wasn't very pleasant. No guests were in the lobby when I walked in. I noticed that an employee was on the phone in the Starbucks area. I proceeded to the desk to check in. No one was there. After several minutes of waiting, I walk over to the Starbucks area and say "hi, is someone working here?" The lady in the Starbucks area then tells me that she'll be with me shortly. So I return to the desk while she finishes up a phone call. I realize that she saw me walk in, provided no greeting, let me wait at the desk without acknowledgement, and made me wait for her to finish whatever she was doing in the Starbucks area before coming to check me in. I was then assigned a room that was different from the one that I requested in the app when I checked in, and the room wasn't as clean as we expected. There was, what appeared to be, makeup spots on the wall in the bathroom. The area around the shower needed a deep cleaning and the toilet seat needs to be replaced.

This is a TRUE GEM. Will absolutely stay here every chance I get!

Great place to stay, BUT why allow the pets in a hotel? Makes it kinda gross.