Puerto de la Cruz Chalets

"The hotel commands a stunning position overlooking Puerto de la Cruz and if you choose an Ocean View room you will get both, a wonderful sight to wake up to. We ate in one of the hotels restaurants and the food was outstanding. The hotel staff were extremely helpful and friendly and we hope to return one day.. "

"Clean bright room, helpful staff at desk, great area to walk around sea views outstanding"

"Yes."

"The Hotel its self was amazing. Our room was very lovely and the cleaning of the room was great. There was only 2 things that let it down, the Mediterranean restaurant and the bar. The service in the Mediterranean restaurant was not what I would expect from a 5 star hotel. The bar we had to wait 40 minutes for a drink. On the other hand the service we received from the Italian restaurant was fantastic, you would of thought you were in a different hotel. This doesn't take it away that the hotel is fantastic and looking forward to return in the future. "

"Kanan (I’ve hopefully have that correct as she deserves recognition) was amazing. we we’re put in a terrible situation with the villa we had booked, in that it was inhabitable, awful. We urgently had to find somewhere quickly as the company were not helping resolve the issue. She was welcoming calm & very kind. Rooms couldn’t have been any cleaner "

"The best tropical destination yet. We felt really safe and cared for."

"Spoilt for choice in terms of amenities. Friendly, helpful staff. Very strong wifi"

"Clean and nice"

"Beautiful resort in a quiet part of Tenerife. Hotel was great but the staff - from the bar staff restaurant check in - each and everyone one of them made this trip. They were first class - kind friendly hard working and personable. Hard to ever anywhere in the world where the staff were this attentive. A credit to the hotel and their management team. "