I will start with the good, which included a clean room and good air conditioning. However, this was the worst service I have received at a hotel/B&B. The person sent instructions on how to get in before we arrived, except when we arrived, the instructions did not work. One of the doors to get into the building was locked and there was a buzz in box next to it. We ran and rang Mama’s House with no answer. This was in 95 degree heat at 16:30 in the afternoon. I messaged the host and she said to just keep ringing and someone would eventually answer. No one did. She didn’t offer to come help or bring us a key. She told us to start ringing other apartments in the building and ask random strangers to let us in. Because we were out of options, we started ringing the other apartments (which were not related to Mama’s House) to ask to be let in. No one answered. And it likely would not have mattered if they did since we can’t speak much Italian. The host messaged that the people in the building were just rude and being mean. Um no, either they aren’t home or don’t want to let strangers in their building. They are t being mean. Then the host tells us we can walk to some random restaurant and ask for a key. I start looking for another hotel when some lady that lives in the building walks in and is kind enough to let us in. She was very kind, but had nothing to do with Mama’s House. We finally got in, but it was a nightmare experience! The room was tiny but fine. I would not recommend!