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It stated that the room would be cleaned once during our stay however we did not have the room cleaned despite staying 5 nights. No tea towel or dish rack was provided in the kitchenette which makes it inconvenient when you have to wash dishes. We were unable to communicate with any staff from the accommodation when we had trouble with check-in as there is no reception desk. More clarity needs to be provided when advertising this property as the check-in is done online and then you have to use your phone to unlock the hotel and room doors. This property wouldn't be suitable for older guests who may not be tech savvy.

Good hotel at the center of Madrid but in a very noisy street. Fridays and Saturdays could be noisy or fun, depending what are you looking for.

Mi experiencia en el Hotel Rafael fue excelente. El hotel estaba impecablemente limpio, tanto la habitación como las áreas comunes. Se nota mucho el cuidado y la atención al detalle. Sin duda, un lugar cómodo y agradable para hospedarse en Madrid. ¡Lo recomiendo!

Hotel is tucked away near Prosperidad Metro station. School nearby. Many small but excellent shops and restaurants are nearby on Lopez de Hoya Calle and on Corizin de Maria. Recommend Galacian Rsstaurant, “Rias Barjas” for authentic decor and meats you cook yourself on a super hot stone block. Excellent service and ambiance. Great wine selection! Nit cheap but great value for the prices. It too is tucked away off the main thoroughfares but highly worth seeking out ! Second time we have stayed at this nice hotel.