9.6/10 Exceptional! (397 reviews)
The main reason I booked this hotel was because of the high rates on cleanliness. The hotel was built in 2025. The beds were comfortable. The hotel is rated best for couples but there were lots of families during our stay. There is a microwave in the hallway where the ice machine is located in a room. The room key card gives ONLY guest access to the floors where the guest are staying (2-5) which is a GREAT security system.
There is some covered parking available. There are 3 washers and 2 dryers on the first floor for a fee of $3.25 paid with an app, which is convenient.
The pool is on the first floor. There is a restaurant on the 6th floor. The restaurant needs much improvement in consistency with the food. The servers are nice. The hotel gives a $40 credit to use at the restaurant and/or bar.
We went our first night and waited 40 minutes for our dinner that came out cold. The manager was very apologetic and gave us $40 credit more as compensation for how late it was and the cold dinner. We needed up eating Dominos in our room. We decided to use the credits for breakfast which was a little better experience but they lack in the consistency of the food. It all depended on the cook. So, don’t go expecting anything amazing. I hope they are able to work things out better because the decor is beautiful.
The hotel sticks out in Gatlinburg as a gem!
Oh! And the coffee in the room is superb!
Also, Blue Moose restaurant is a good alternative.
Reviewed on Jul 6, 2026
