8.8/10 Excellent! (737 reviews)
The pool and sauna were closed and had been for a while. I attempted to get a refund but was told because the website informed that the pool was closed I could not. They said they might (couldn’t promise anything) comp me for the extra days but I would have to pay for that night. I checked the website again and them informing people of the closure is a small text at the bottom of their front page, hardly a real notification. The room was less than well taken care of, the bathroom door had holes in it and the bed headboard was carved up and had pieces of fake leather falling off. (I have pictures before the hotel claims it isn’t true as they have done in previous reviews) The hotel had very few people working and they were usually hard to find. Cleanliness was okay but not overly so and you had to request housekeeping if you wanted it. Overall it wasn’t a horrible experience but it was not anywhere what is expected of a hotel that claims to have great amenities. Do yourself a favor and stay in Tomah instead.
Reviewed on Jun 12, 2026
